Joseph Gibson
Beaufort,SC
Summary
Dedicated IT Professional experienced in providing customer support for IT equipment, software, systems, and networks. Achieved enhanced connectivity between remote sites through network mapping and improved user proficiency by training on operating systems and security guidelines. Delivered comprehensive analysis of system capabilities, contributing to the evolution of large-scale international networks.
Overview
1
1
Certification
6
6
years of post-secondary education
17
17
years of professional experience
Work History
System Administrator
Lockheed Martin
Beaufort, South Carolina
03.2025 - Current
- Monitored network performance and resolved connectivity issues promptly.
- Implemented software updates and patches to maintain system integrity.
- Managed system configurations and user access for secure operations.
- Coordinated data backups and disaster recovery protocols effectively.
- Provided technical support for hardware and software troubleshooting.
- Troubleshot application errors and provided technical support to end-users.
- Developed documentation for system processes and user guidelines.
Basketball Coach
Burton Wells Rec
Beaufort, South Carolina
05.2026 - 08.2026
- Developed and implemented practice plans, game strategies, and drills to improve team performance.
- Organized and led training sessions for youth athletes.
- Instructed players in proper techniques for shooting, dribbling, passing, rebounding, defense and offense.
- Mentored assistant coaches on effective coaching techniques.
- Assessed player abilities and assigned positions according to individual strengths.
- Fostered a positive team environment to encourage player engagement.
- Created a positive learning environment that encouraged respect among teammates while fostering an atmosphere of sportsmanship.
- Motivated team members to improve athletic performance through dedicated training. to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Analyzed opponents' strengths and weaknesses to create a comprehensive scouting report.
Assistant Basketball Coach
Robert Smalls Leadership Academy
Beaufort, South Carolina
09.2025 - 02.2026
- Collaborated with head coach on game strategies and team dynamics.
- Guided student-athletes in technical skill development during drills.
- Assisted in developing practice plans for athlete skill improvement.
- Inspired players through consistent encouragement during practices by providing positive reinforcement.
- Maximized physical talent of team through quality teaching and coaching.
- Mentored student-athletes in mental preparation techniques, fostering resilience and focus during competitions.
- Guided student-athletes in personal and academic development, promoting holistic growth and success off the court. on how to prepare mentally for competition.
- Provided guidance to players regarding their academic progress and career goals.
- Modeled positive physical, intellectual, and positive social behaviors for student-athletes to abide by.
- Maintained equipment inventory, ensuring all resources were available for practices.
- Arranged team meals to promote camaraderie and proper nutrition before games and practices.
- Served as a role model for student athletes both on and off the court.
Server Admin
Delaware Resource Group of Oklahoma, LLC
Beaufort, USA
06.2022 - 02.2025
- Administered virtual and physical machines daily to ensure optimal server performance.
- Studied programming concepts in preparation for certification to get certified in python programming.
- Provided exceptional customer service in fast-paced environment, resolving issues efficiently.
IT Technician
FREEDOM STAFFING
Charlotte, USA
02.2022 - 06.2022
- Re-imaged work computers across multiple regional sites to ensure up-to-date functionality.
- Managed asset inventory for all outgoing and incoming machines.
- Re-imaged work computers from multiple sites within my region.
- Responded to trouble tickets promptly, executing troubleshooting steps to resolve issues effectively.
Service Desk Technician
Manpower/ Leidos
Meridian, USA
07.2021 - 02.2022
- Diagnosed issues with computers and peripheral hardware as well as network connectivity over Ethernet, wireless, and VPN.
- Troubleshot applications on PC and instructed users on effective use of PCs and networks, enhancing user experience and minimizing downtime.
- Created, updated, resolved, and closed customer tickets in HPSM ticketing portal for each call answered, maintaining accurate records of user interactions.
Virtual Teacher / Online Facilitator
Charter School
Charlotte, USA
08.2018 - 06.2021
- Engaged with students, parents, and mentors to provide support and guidance.
- Ensured accuracy in DDC reports to maintain compliance. This includes detention logs, product audits, receiving variance logs, trailer shipping logs.
- Collaborated with educators, professional staff, and administrators to create cohesive educational strategies.
- Developed training curriculum, courses, and workshops to enhance Associates' essential skills.
- Supported student recruitment, retention, and local outreach activities to strengthen community engagement and program visibility.
- Worked alongside educators, staff, and administrators to improve curriculum and student outcomes.
Warehouse Administrative Support
Best Buy
Charlotte, USA
08.2013 - 08.2017
- Processed receiving trailers and store requests for non-sale goods, along with vendor appointments, shipment quality, damage, and third-party labor delivery issues to facilitate inventory management.
- Compiled detailed DDC reports for accurate record-keeping. This includes detention logs, product audits, receiving variance logs, trailer shipping logs.
- Completes DDC reports. This includes detention logs, product audits, receiving variance logs, trailer shipping logs.
Teacher Assistant
Guilford County Schools DOE
Greensboro, USA
01.2010 - 12.2014
- Delivered one-on-one support to students, enhancing individual learning while fostering group engagement.
- Recognized and reported signs of emotional or developmental issues in students, contributing to timely interventions.
- Developed instructional materials through copying, bulletin board construction, grading, and organizing work areas to facilitate effective learning.
Education
Bachelor of Art - Professional English
North Carolina Agriculture and Technical University
Greensboro, NC 08.2005 - 08.2011
Skills
- Microsoft Excel
- VMWare Administration
- Scope management
- Research
- Cybersecurity analysis
- Management
- User Training
- Project management methodology
- Technical Support
- Time Management
- Information assurance
- Software troubleshooting
- Phone communication
- Process improvement
- Operating systems
- Sales
- Live chat
- Project management
- Network Design
- HTML
- Organizational management
- Google Suite
- Communication skills
- System Documentation
- Strong Communication Skills
- Website maintenance
- Hospitality
- Active Directory
- JavaScript
- IT
- Typing
- Stocking
- Virtual Machine Management
- Computer skills
- IT Systems Management
- LAN
- IT support
- Windows
- Microsoft Outlook
- Resource and Procurement
- Knowledge sharing
- Professional networking
- SharePoint
- Technical writing
- Dependability
- Microsoft Word
- Remedy
- Data Analysis
- CRM software
- Adaptability and flexibility
- Client communication
- SQL
- Databases
- Team management
- VPN
- Supervising experience
- Microsoft Office
- Training & development
- Interviewing
- Knowledge management
- Diagnostics, Troubleshooting & Protocols
- Call center experience
- Conflict management
- LAN/ WAN/ Wireless Networking
- Microsoft Teams
- Training & Team leadership
- Technical support
- Recruiting
- Microsoft Windows Server
- Security
- Microsoft O365 Applications
- Information Systems Management
- Desktop support
- WAN
- Needs-based selling
- Project management tools
- Ethernet
- Cross-functional collaboration
- Presenting solutions
- Computer networking
- Inside sales
- Mobile devices
- Help desk
- Task management
- Customer service
- Cash handling
- Product demos
- Team Leadership
- Network Security
- Disaster Recovery
- System Deployment
- Performance Monitoring & Tuning
- Self-motivated
- IT Project Management
- User support
- Customer communication
- VMWare
- Slack
- Network administration
- Cross-functional communication
- Training Materials
- Phone etiquette
- Problem solving
Certification
- CompTIA Security+
- Driver's License, 03/01/21, 03/01/31
- Secret Clearance
Languages
English
Personal Information
Willing To Relocate: Anywhere
Timeline
Basketball Coach
Burton Wells Rec
05.2026 - 08.2026
Assistant Basketball Coach
Robert Smalls Leadership Academy
09.2025 - 02.2026
System Administrator
Lockheed Martin
03.2025 - Current
Server Admin
Delaware Resource Group of Oklahoma, LLC
06.2022 - 02.2025
IT Technician
FREEDOM STAFFING
02.2022 - 06.2022
Service Desk Technician
Manpower/ Leidos
07.2021 - 02.2022
Virtual Teacher / Online Facilitator
Charter School
08.2018 - 06.2021
Warehouse Administrative Support
Best Buy
08.2013 - 08.2017
Teacher Assistant
Guilford County Schools DOE
01.2010 - 12.2014
Bachelor of Art - Professional English
North Carolina Agriculture and Technical University
08.2005 - 08.2011