Joseph Gil

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.

Case Manager Assistant

• Communicating with multiple HMO insurance case managers via email, phone call, or fax updating on patient's and providing appropriate clinical documents related to patient's medical progress while residing at nursing facility.
• Obtaining insurance coverage for short term patients stay while at facility
• obtaining insurance authorization for patient's MD appointments, durable medical equipment, home health, and skill coverage for long term patients
• Communicating with families as well as patients giving updates on patient length of stay and rehabilitation progress.
• Planning patients discharges and executing discharge of patients.
• collaborating with other facility departments such as nursing and therapy to plan and schedule appropriate training for family members of patient related to discharge.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

• Managed high-priority tickets and phone calls with professionalism, ensuring timely resolutions while maintaining excellent rapport with outside providers.
• Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
• Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Collaborated with cross-functional teams to develop and implement effective support strategies.
• Optimized use of support tools and resources to reduce waste and increase productivity.
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