Industrious Marketing Specialist offering 17 years of marketing and sales experience along with a decisive and hardworking approach. Establishes clear standards and enforces protocols for consistent, high-quality results. Prepared to leverage marketing experience to take on a dynamic new role and help team achieve company goals.
Hi, I’m
Joseph Gilbert
Ballwin,MO
Summary
Overview
17
years of professional experience
1
Certification
Work History
Ricoh USA
Lead Development Representative
04.2020 - Current
Job overview
- Qualifies inbound leads, calls and chats to sales
- Nurtures inbound leads that ultimately can be qualified to sales
- Partners and establishes relationships with field sales representatives in making outbound calls in acquiring ZBA accounts
- Partners with Ricoh Production Print Executives in outbound prospecting for Advanced Career Education program
- Manages over 35 outbound prospecting calls per day
- Assists National Account Managers with qualified program and group pricing leads
- Stays current on company offerings and industry trends.
- Maintains extensive knowledge of company products and services to provide top-notch expertise to customers.
Ricoh USA
Web Assisted Sales Representative
08.2014 - 04.2020
Job overview
- Piloted Web Assisted Sales program from August 2014-April 2015
- Made first ever sale to customer via web assisted sales program
- Handled sales inquiries via click to chat, email and phone
- Stayed current on company offerings and industry trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money and organizing sales strategies.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices and terms of sales
- Effectively transitioned into Lead Development Representative by handling and qualifying leads.
Ricoh USA
Inside Sales Representative - Printer/Hardware
04.2013 - 04.2015
Job overview
- Developed, maintained and utilized diverse client base.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service and organizing sales strategies.
- Managed over 40 calls per day
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
Ricoh USA
Inside Sales Representative - Supplies
08.2006 - 04.2013
Job overview
- Developed, maintained and utilized diverse client base.
- Managed over 25 calls per day
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Stayed current on company offerings and industry trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Quoted prices, credit terms and other bid specifications.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives to generate incremental sales.
Education
Maryville University
Master’s from Business Administration
05.2010
University Overview
Maryville University
Bachelor’s Of Fine Arts from Management and Marketing
05.2005
University Overview
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- RISE CRM (Oracle Based)
- Salesforce CRM
- Familiarity with Google Analytics
- Experience in Eloqua
- Knowledge with Mac and PC environments
- Staff Training and Development
- Prospecting and Qualifying
- Attaining Quotas
- Strategic Networking
- Client Development and Retention
- Qualified Lead Generation
- Professional Development
- Client Campaigns
- Site Visits
- Sales Proposal Creation
- Lead Qualification
- Client Needs Assessment
- Partnership Development
- New Business Opportunities
- Follow-Up Calls
- Revenue Growth
- Account Management
- Brand Awareness
- Conflict Resolution
- Campaign Support
- Lead Follow-Up
- Lead Generation
- Business-to-Business Sales
- Product Knowledge
- Marketing Support
Additional Information
Additional Information
AWARDS:
- 2014 Inside Sales MVP - Ricoh USA
- 2004 Associate of The Year - Panera Bread, Winchester, MO
Certification
- Hubspot Inbound Marketing Optimization - April 2023
- Hubspot Social Media Marketing - April 2023
Quote
"We all change, when you think about it, we're all different people; all through our lives, and that's okay, that's good, you've gotta keep moving, so long as you remember all the people that you used to be."
Timeline
Lead Development Representative
Ricoh USA
04.2020 - Current
Web Assisted Sales Representative
Ricoh USA
08.2014 - 04.2020
Inside Sales Representative - Printer/Hardware
Ricoh USA
04.2013 - 04.2015
Inside Sales Representative - Supplies
Ricoh USA
08.2006 - 04.2013
Maryville University
Master’s from Business Administration
Maryville University
Bachelor’s Of Fine Arts from Management and Marketing