Joseph Gilio
New Orleans,LA
Summary
Operations leader specializing in dental office management with a proven track record in policy development and team leadership. Achievements include enhanced workflow efficiency and compliance through strategic initiatives. Skilled in insurance billing and employee training, driving organizational success and performance improvements.
Overview
24
24
years of professional experience
Work History
Director of Operations
Grand Family Dentistry
Mandeville, LA
09.2016 - 06.2025
- Managed daily operations of three dental facilities with 32 team members, including dentists and hygienists.
- Oversaw meetings, hired personnel through multiple platforms, and conducted performance reviews.
- Developed policies and SOPs to align organizational practices with strategic goals.
- Contributed to creation of company intranet to enhance workflow efficiency.
- Executed remote management of TX plans, prepayments, confirmations, and insurance claims.
- Ensured compliance with applicable laws, regulations, and industry standards in all operations.
Regional Manager/Office Manager
Advanced Dental Care
Tampa, FL
08.2010 - 09.2016
- Promoted from office manager to regional manager after 1 year of managing dental office
- Responsible for the daily operations of 2 Dental Facilities to include 12 team members comprised of Dentists, Hygienists, Clinical and Clerical personnel
- Oversee meetings, hire personnel using multiple platforms, conduct performance reviews, and address employee concerns
Office Manager/Treatment Plan Coordinator
Coast Dental
New Port Richey, FL
10.2008 - 07.2010
- Conducted
- Instructed
- Identified
- Communicate
- Trained
- Increased
Office Manager/Office Coordinator
Shuyab / Paradigm Dental
Spring Hill, FL
05.2001 - 03.2007
- Promoted from office coordinator to office manager assisting owner to open and establish an additional practice location
- Improving
- Supervise
- Perform administrative duties that
- Supervise
- Supervise
- Perform
Education
High School Diploma -
River Ridge High School
New Port Richey, FL06-1996
Skills
Clerical skills
- Dental office management
- Patient care and support
- Insurance billing and reconciliation
- Scheduling and treatment planning
- Employee training
- Team leadership
- Performance evaluation
- Business management
- Policy development
- Operational management
- Insurance claims processing
References
- Genny, Regional Leadership, 813-235-3359
- Trixie, 407-491-2540
- Silas Willoughby, APRN/PMHNP, 504-717-8224
References
References available upon request.
Timeline
Director of Operations
Grand Family Dentistry
09.2016 - 06.2025
Regional Manager/Office Manager
Advanced Dental Care
08.2010 - 09.2016
Office Manager/Treatment Plan Coordinator
Coast Dental
10.2008 - 07.2010
Office Manager/Office Coordinator
Shuyab / Paradigm Dental
05.2001 - 03.2007
High School Diploma -
River Ridge High School
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