Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Gillan

Chicago,IL

Summary

Dynamic customer service professional with a proven track record at iFLY Indoor Skydiving, excelling in problem resolution and active listening. Recognized for consistently exceeding performance metrics and fostering a positive service culture, I leverage critical thinking to enhance customer loyalty and drive business growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

IFly Indoor Skydiving
02.2016 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Supported team in maintaining high standards of customer satisfaction.
  • Adapted quickly to new processes and tools in a fast-paced environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Senior Executive Manager

Tupperware US
07.1995 - 02.2016
  • Implemented innovative marketing strategies that increased brand visibility and boosted sales.
  • Developed strategic plans and set clear objectives, resulting in consistent company growth.
  • Mentored junior staff to develop their skills and advance their careers within the organization.
  • Established a culture of accountability, fostering an environment where employees take ownership of their work and strive for excellence in every task performed.
  • Developed succession plans that identified future leaders within the organization while providing them pathways toward career growth.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.
  • Consistently ranked in the top 10 nationwide for personal sales.

Education

High School Diploma -

Portage High School
Portage, IN

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Complaint resolution

Timeline

Customer Service Representative

IFly Indoor Skydiving
02.2016 - Current

Senior Executive Manager

Tupperware US
07.1995 - 02.2016

High School Diploma -

Portage High School

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