Summary
Overview
Work History
Education
Skills
License Class A CDL
Timeline
Generic

Joseph Gilland

Driver
Clinton,TN

Summary

Dynamic and results-driven Route Driver with a proven track record at Dr Pepper Snapple Group, Pepsi Co., and Coke Cola excelling in route planning and customer service. Also, I was a delivery driver for Fed Ex. Demonstrated expertise in GPS navigation and effective problem-solving, achieving significant improvements in delivery efficiency. Committed to safety and compliance, fostering strong client relationships through reliable service and attention to detail.

Overview

23
23
years of professional experience

Work History

Yard Driver

Saddle Creek Logistics
04.2017 - Current
  • Operated yard tractors to transport trailers between loading docks and parking areas efficiently.
  • Conducted pre-trip inspections on vehicles to ensure compliance with safety regulations.
  • Assisted in maintaining accurate inventory records through regular trailer tracking and documentation.
  • Collaborated with warehouse staff to streamline loading/unloading processes, enhancing overall productivity.
  • Trained new drivers on yard procedures, promoting adherence to safety standards and operational guidelines.
  • Implemented process improvements that reduced turnaround time for trailer movements within the yard.
  • Communicated effectively with dispatch teams to coordinate timely deliveries and optimize scheduling efficiency.
  • Operated yard truck to move empty and loaded trailers safely throughout yard.
  • Improved yard efficiency by implementing proper time management and organizational skills.
  • Safely operated yard trucks, minimizing accidents and damage to property or equipment.
  • Operated yard machinery, hydraulic trailer and forklift to move materials and maintain organization.
  • Placed forklifts under units, pallets and products for transportation to designated areas.
  • Supported warehouse operations by moving trailers to appropriate dock doors for efficient loading and unloading processes.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.

Warehouse Dock Worker

Saddle Creek Logistics
04.2017 - Current
  • Operated forklifts and pallet jacks to efficiently move materials within warehouse.
  • Assisted in loading and unloading shipments to ensure timely delivery.
  • Maintained cleanliness and organization of dock area for safety compliance.
  • Followed safety protocols to minimize risks during material handling tasks.
  • Sorted and labeled incoming inventory according to company standards.
  • Collaborated with team members to optimize workflow and efficiency on dock.
  • Demonstrated reliability and punctuality by consistently arriving on time and prepared for shifts, ensuring uninterrupted workflow at the dock.
  • Maintained open lines of communication with supervisors regarding any shipment discrepancies or potential issues that could impact productivity.
  • Improved warehouse efficiency by organizing and maintaining dock workstations to ensure smooth operations.
  • Utilized pallet jacks, forklifts, and hand trucks proficiently to move heavy loads within the warehouse efficiently.
  • Promoted a positive work environment by effectively collaborating with team members, fostering strong relationships and teamwork.
  • Supported timely order fulfillment by accurately pulling products from designated locations according to pick lists provided by management.
  • Displayed strong attention to detail when verifying shipment contents against packing slips before sealing packages for delivery.
  • Assisted in training new employees on proper warehouse procedures, contributing to a skilled and efficient team.
  • Collaborated with team members to optimize dock space usage, resulting in increased storage capacity for incoming shipments.
  • Enhanced safety protocols with thorough equipment inspections and maintenance, minimizing workplace injuries.
  • Contributed to a clean working environment by performing daily housekeeping tasks, promoting overall warehouse hygiene and safety standards.
  • Verified orders from shipping and receiving documentation to complete accurate transfers.
  • Pulled order materials according to pick tickets and delivery schedules.
  • Built safe and balanced loads for deliveries with no shifting or damages.
  • Operated forklift to move pallets and heavy items on and off vehicles.
  • Packed and palletized items for shipment on outbound trailers.
  • Loaded bulk and route delivery trucks with warehouse goods.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Route Driver

Coke Cola
06.2015 - 02.2016
  • Operated delivery vehicles to transport products efficiently and safely.
  • Loaded and unloaded inventory, ensuring proper handling of goods.
  • Maintained accurate delivery logs and records for inventory tracking.
  • Provided excellent customer service during deliveries, addressing inquiries promptly.
  • Adhered to safety protocols while navigating routes in varying traffic conditions.
  • Assisted in route planning to optimize delivery schedules and fuel efficiency.
  • Conducted vehicle inspections regularly to ensure operational readiness and compliance.
  • Collaborated with team members to resolve delivery issues swiftly and effectively.
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Received, counted and inspected inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
  • Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
  • Logged mileage, stops, orders and carton counts for each route.
  • Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
  • Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
  • Participated in ongoing training programs to enhance driving skills, staying informed about industry best practices and emerging technology trends.
  • Maintained records of mileage, oil, gas and expenses for reimbursements.
  • Reduced vehicle downtime by promptly addressing maintenance issues, ensuring optimal performance throughout the workday.
  • Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
  • Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
  • Streamlined loading procedures by organizing cargo efficiently, allowing for quicker dispatch times.
  • Minimized delays caused by unforeseen circumstances such as inclement weather or road closures through proactive communication with dispatchers and customers.
  • Handled cash transactions accurately, ensuring proper documentation and prompt payment processing for the organization.
  • Safeguarded company assets through vigilant monitoring of cargo integrity during transit, preventing losses due to theft or damage before reaching their intended destination.
  • Streamlined delivery processes, allowing for more deliveries per shift, by organizing cargo effectively.
  • Fostered positive customer experiences by providing courteous service and handling inquiries with professionalism.
  • Fostered positive brand image by consistently wearing company uniform and maintaining professional demeanor.
  • Maintained accurate delivery records, ensuring all transactions were documented for accountability.
  • Enhanced route efficiency by meticulously planning and adhering to optimized routes.
  • Enhanced customer engagement by providing feedback from clients to management for service improvement.
  • Improved safety standards by conducting regular vehicle maintenance checks and adhering to driving protocols.
  • Strengthened client loyalty by offering personalized service, including handling special delivery instructions.
  • Ensured timely delivery of products to various clients, fostering strong customer relationships.
  • Ensured compliance with transportation regulations and company policies, minimizing risk of fines and penalties.
  • Facilitated smooth warehouse operations by assisting with loading and unloading of goods as needed.
  • Resolved delivery discrepancies by coordinating effectively with logistics team, ensuring customer satisfaction.
  • Conducted thorough pre- and post-trip vehicle inspections to ensure operational safety and reliability.
  • Operated delivery vehicles safely and efficiently.
  • Completed daily pre- and post-trip vehicle inspections.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Developed strong customer base through efficient and reliable service.
  • Maintained records of sales and customer information to support accuracy.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Processed payments, made change, and provided receipts.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.

Welding Fabricator

Eagle Bend Manufacturing
05.2013 - 07.2015
  • Fabricated metal components using MIG and TIG welding techniques to meet project specifications.
  • Interpreted blueprints and technical drawings to ensure accurate assembly of welded structures.
  • Conducted quality inspections on finished products to maintain industry standards and compliance.
  • Collaborated with team members to optimize workflows and improve production efficiency.
  • Maintained tools and equipment, ensuring proper functionality for safe operation during fabrication processes.
  • Assisted in training new hires on welding techniques and safety protocols in a fast-paced environment.
  • Implemented process improvements that reduced waste and enhanced overall productivity of the workshop.
  • Achieved consistent weld quality through careful preparation of materials and attention to detail during execution.
  • Advanced skills in various welding techniques including MIG, TIG, stick welding, and plasma cutting.
  • Improved welding quality by performing precise cuts, bevels, and welds on various metals.
  • Maintained superior craftsmanship standards while working under tight deadlines in a fast-paced environment.
  • Reduced material waste by accurately measuring and cutting materials for each project.
  • Completed complex fabrication projects with precision, ensuring the final product met client specifications.
  • Enhanced workplace safety by adhering to strict safety guidelines and wearing appropriate protective gear.
  • Ensured optimal performance from all tools and equipment through routine inspection, cleaning, and maintenance.
  • Supported team members by sharing expert knowledge of welding techniques and best practices.
  • Contributed to the successful completion of large-scale projects as an integral member of a highly-skilled team.
  • Resolved weld-related problems by researching and using appropriate repair practices.
  • Increased production efficiency by maintaining and repairing welding equipment regularly.
  • Mentored junior welders, providing guidance on proper techniques for achieving high-quality results.
  • Assisted in the continuous improvement of shop procedures by suggesting innovative ideas that increased efficiency.
  • Checked cut length frequently for deviations in cut length specs.
  • Streamlined workflow processes, implementing efficient organization methods in the workshop area.
  • Used cutting torches to shape and cut metal for fabrication projects.
  • Maintained clean and organized work area to prevent workplace accidents.
  • Documented welding on specified work order.
  • Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
  • Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
  • Finished welding and fabrication projects using grinders.
  • Tested strength and quality of welds using tension, bend and penetration tests.
  • Communicated with supervisors and engineers to verify quality of finished work met specifications.
  • Welded metal components in vertical, overhead and flat positions.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
  • Inspected welds for accuracy and conformance to specifications.
  • Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Bolted, clamped and tack-welded parts to secure components prior to welding.
  • Selected and operated shielded metal arc and gas metal arc welding equipment.
  • Chipped away debris and thick crusts of rust, slag, and other materials to ready surfaces for welding.
  • Welded various connections with high-quality final results.
  • Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
  • Replaced faulty parts and components in soldering process.
  • Cleaned material surfaces to remove dirt or excess acid using chemical solutions, wire brushes and grinders.
  • Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.

Route Driver

Dr Pepper Snapple Group
08.2010 - 05.2015
  • Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.
  • Decreased customer dissatisfaction Number% by providing on-time or ahead of schedule delivery.
  • Assisted warehouse staff in inventory management, leading to better product availability for customers on assigned routes.
  • Supported business growth initiatives by actively participating in promotional events and providing valuable feedback to management.
  • Navigated through diverse weather conditions and traffic scenarios to maintain punctual delivery schedules.
  • Improved route planning and reduced delivery times with use of advanced navigation tools.
  • Contributed to environmental sustainability efforts by participating in company's eco-friendly driving initiatives.
  • Increased customer satisfaction with prompt and accurate deliveries, strengthening client trust.
  • Enhanced team morale and efficiency by sharing route optimization tips with fellow drivers.
  • Delivered orders to customers to drive full satisfaction.
  • Processed customer payments and kept accurate financial records.
  • Implemented policies and procedures across warehouse and shipping platforms.
  • Assisted with sorting and organizing stockroom items.
  • Operated delivery vehicles to transport products efficiently and safely.
  • Loaded and unloaded inventory, ensuring proper handling of goods.
  • Maintained accurate delivery logs and records for inventory tracking.
  • Provided excellent customer service during deliveries, addressing inquiries promptly.
  • Assisted in route planning to optimize delivery schedules and fuel efficiency.
  • Conducted vehicle inspections regularly to ensure operational readiness and compliance.
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
  • Logged mileage, stops, orders and carton counts for each route.
  • Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
  • Handled cash transactions accurately, ensuring proper documentation and prompt payment processing for the organization.
  • Enhanced route efficiency by meticulously planning and adhering to optimized routes.
  • Enhanced customer engagement by providing feedback from clients to management for service improvement.
  • Improved safety standards by conducting regular vehicle maintenance checks and adhering to driving protocols.
  • Ensured timely delivery of products to various clients, fostering strong customer relationships.
  • Facilitated smooth warehouse operations by assisting with loading and unloading of goods as needed.
  • Resolved delivery discrepancies by coordinating effectively with logistics team, ensuring customer satisfaction.
  • Operated delivery vehicles safely and efficiently.
  • Completed daily pre- and post-trip vehicle inspections.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Developed strong customer base through efficient and reliable service.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.

Delivery Driver

Fed Ex Home Delivery
01.2007 - 05.2010
  • Delivered packages efficiently while adhering to safety protocols and traffic regulations.
  • Organized delivery routes to optimize time management and reduce fuel consumption.
  • Conducted vehicle inspections to ensure compliance with maintenance standards and safety requirements.
  • Provided exceptional customer service by addressing inquiries and resolving delivery issues promptly.
  • Maintained accurate delivery logs to track shipments and ensure timely updates for customers.
  • Collaborated with logistics team to coordinate deliveries during peak periods effectively.
  • Monitored inventory levels of delivery supplies, ensuring availability for daily operations.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Operated light trucks to deliver loads as far as Number miles from home location.
  • Filled out load paperwork and DOT-mandated log books.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Conventional Route Driver

Dr Pepper Snapple Group
01.2003 - 08.2006
  • Operated delivery routes efficiently, ensuring timely product distribution to clients.
  • Conducted vehicle inspections and performed routine maintenance to enhance operational safety.
  • Loaded and unloaded products accurately, maintaining organization and compliance with safety protocols.
  • Managed inventory levels during deliveries, optimizing stock availability for customer satisfaction.
  • Communicated effectively with customers to resolve issues and improve service quality.
  • Implemented best practices for route optimization, reducing travel times and fuel consumption.
  • Trained new drivers on company policies and delivery procedures to ensure consistency in performance.
  • Collaborated with warehouse teams to streamline loading processes, enhancing overall workflow efficiency.
  • Maintained records of sales and customer information to support accuracy.
  • Assisted warehouse staff in inventory management, leading to better product availability for customers on assigned routes.
  • Contributed to environmental sustainability efforts by participating in company's eco-friendly driving initiatives.
  • Enhanced team morale and efficiency by sharing route optimization tips with fellow drivers.
  • Enhanced customer engagement by providing feedback from clients to management for service improvement.
  • Improved safety standards by conducting regular vehicle maintenance checks and adhering to driving protocols.
  • Facilitated smooth warehouse operations by assisting with loading and unloading of goods as needed.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Developed strong customer base through efficient and reliable service.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Achieved significant reduction in fuel consumption with strategic route planning and efficient driving habits.
  • Supported new driver training by sharing expertise and practical tips for efficient and safe driving practices.
  • Received, counted and inspected inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
  • Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
  • Participated in ongoing training programs to enhance driving skills, staying informed about industry best practices and emerging technology trends.
  • Reduced vehicle downtime by promptly addressing maintenance issues, ensuring optimal performance throughout the workday.
  • Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
  • Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
  • Minimized delays caused by unforeseen circumstances such as inclement weather or road closures through proactive communication with dispatchers and customers.
  • Streamlined delivery processes, allowing for more deliveries per shift, by organizing cargo effectively.
  • Fostered positive customer experiences by providing courteous service and handling inquiries with professionalism.
  • Fostered positive brand image by consistently wearing company uniform and maintaining professional demeanor.
  • Maintained accurate delivery records, ensuring all transactions were documented for accountability.
  • Ensured compliance with transportation regulations and company policies, minimizing risk of fines and penalties.
  • Conducted thorough pre- and post-trip vehicle inspections to ensure operational safety and reliability.
  • Processed payments, made change, and provided receipts.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.
  • Supported business growth initiatives by actively participating in promotional events and providing valuable feedback to management.
  • Navigated through diverse weather conditions and traffic scenarios to maintain punctual delivery schedules.
  • Improved route planning and reduced delivery times with use of advanced navigation tools.
  • Increased customer satisfaction with prompt and accurate deliveries, strengthening client trust.
  • Delivered orders to customers to drive full satisfaction.
  • Processed customer payments and kept accurate financial records.
  • Implemented policies and procedures across warehouse and shipping platforms.
  • Assisted with sorting and organizing stockroom items.
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
  • Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
  • Handled cash transactions accurately, ensuring proper documentation and prompt payment processing for the organization.
  • Enhanced route efficiency by meticulously planning and adhering to optimized routes.
  • Ensured timely delivery of products to various clients, fostering strong customer relationships.
  • Resolved delivery discrepancies by coordinating effectively with logistics team, ensuring customer satisfaction.
  • Operated delivery vehicles safely and efficiently.
  • Completed daily pre- and post-trip vehicle inspections.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

Vending Route Driver

PepsiCo
01.2003 - 08.2006
  • Operated and maintained vending machines, ensuring optimal performance and product availability.
  • Delivered products to designated locations, adhering to scheduled routes and timelines.
  • Monitored inventory levels, restocking machines as needed to minimize downtime.
  • Provided excellent customer service by addressing inquiries and resolving issues effectively.
  • Strengthened relationships with clients by providing exceptional customer service and addressing concerns promptly.
  • Conducted regular audits of vending machines, identifying discrepancies in inventory counts or cash collections for resolution.
  • Managed cash collections from machines, accurately counting funds and depositing them according to company procedures.
  • Stayed up-to-date on industry trends and popular products to ensure a competitive edge over other vending services in the area.
  • Reduced downtime for machines by promptly troubleshooting issues and coordinating repairs when necessary.
  • Demonstrated a strong work ethic and commitment to company success by consistently meeting or exceeding performance expectations.
  • Enhanced route efficiency by optimizing delivery schedules and routes based on customer needs.
  • Increased product visibility with attractive display arrangements that enticed customers to make purchases.
  • Upheld excellent rapport with existing clients while actively seeking out opportunities to expand the client base for increased business growth.
  • Ensured proper machine functionality through regular maintenance, cleaning, and minor repairs.
  • Maintained records of sales and customer information to support accuracy.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Developed strong customer base through efficient and reliable service.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Received, counted and inspected inventory for delivery.
  • Maintained records of mileage, oil, gas and expenses for reimbursements.
  • Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
  • Operated delivery vehicles safely and efficiently.
  • Completed daily pre- and post-trip vehicle inspections.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

Route Driver

PepsiCo
01.2003 - 08.2006


  • Increased delivery efficiency by 70% by instituting new driver safety, licensure, and training programs.
  • Achieved significant reduction in fuel consumption with strategic route planning and efficient driving habits.
  • Supported new driver training by sharing expertise and practical tips for efficient and safe driving practices.
  • Adhered to safety protocols while navigating routes in varying traffic conditions.
  • Collaborated with team members to resolve delivery issues swiftly and effectively.
  • Received, counted and inspected inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
  • Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
  • Participated in ongoing training programs to enhance driving skills, staying informed about industry best practices and emerging technology trends.
  • Reduced vehicle downtime by promptly addressing maintenance issues, ensuring optimal performance throughout the workday.
  • Maintained records of mileage, oil, gas and expenses for reimbursements.
  • Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
  • Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
  • Minimized delays caused by unforeseen circumstances such as inclement weather or road closures through proactive communication with dispatchers and customers.
  • Streamlined loading procedures by organizing cargo efficiently, allowing for quicker dispatch times.
  • Safeguarded company assets through vigilant monitoring of cargo integrity during transit, preventing losses due to theft or damage before reaching their intended destination.
  • Streamlined delivery processes, allowing for more deliveries per shift, by organizing cargo effectively.
  • Fostered positive customer experiences by providing courteous service and handling inquiries with professionalism.
  • Fostered positive brand image by consistently wearing company uniform and maintaining professional demeanor.
  • Strengthened client loyalty by offering personalized service, including handling special delivery instructions.
  • Maintained accurate delivery records, ensuring all transactions were documented for accountability.
  • Ensured compliance with transportation regulations and company policies, minimizing risk of fines and penalties.
  • Conducted thorough pre- and post-trip vehicle inspections to ensure operational safety and reliability.
  • Processed payments, made change, and provided receipts.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.
  • Supported business growth initiatives by actively participating in promotional events and providing valuable feedback to management.
  • Navigated through diverse weather conditions and traffic scenarios to maintain punctual delivery schedules.
  • Improved route planning and reduced delivery times with use of advanced navigation tools.
  • Increased customer satisfaction with prompt and accurate deliveries, strengthening client trust.
  • Delivered orders to customers to drive full satisfaction.
  • Processed customer payments and kept accurate financial records.
  • Implemented policies and procedures across warehouse and shipping platforms.
  • Operated delivery vehicles to transport products efficiently and safely.
  • Assisted with sorting and organizing stockroom items.
  • Loaded and unloaded inventory, ensuring proper handling of goods.
  • Maintained accurate delivery logs and records for inventory tracking.
  • Provided excellent customer service during deliveries, addressing inquiries promptly.
  • Assisted in route planning to optimize delivery schedules and fuel efficiency.
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Conducted vehicle inspections regularly to ensure operational readiness and compliance.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
  • Logged mileage, stops, orders and carton counts for each route.
  • Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
  • Handled cash transactions accurately, ensuring proper documentation and prompt payment processing for the organization.
  • Enhanced route efficiency by meticulously planning and adhering to optimized routes.
  • Ensured timely delivery of products to various clients, fostering strong customer relationships.
  • Resolved delivery discrepancies by coordinating effectively with logistics team, ensuring customer satisfaction.
  • Operated delivery vehicles safely and efficiently.
  • Completed daily pre- and post-trip vehicle inspections.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

Education

Delta High School
Muncie, IN
06.1990

Skills

  • Trailer maneuvering
  • Mechanical tools
  • Safe driving practices
  • Material handling
  • Defensive driving
  • Manual and Automatic Tractor Trailer
  • Route Driver
  • Conventional Route Driver (Sales, Merchandiser, and Driver)
  • 48-52 Foot Trailer Driver
  • Vehicle inspection
  • Equipment operation
  • Route planning
  • GPS navigation
  • Fuel efficiency
  • Trailer transport
  • Mechanical inspection
  • Warehouse support
  • Load securing
  • Shipment unloading
  • Yard switching
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Safe driving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Loading and unloading
  • Reliability
  • Excellent communication
  • Safety regulations compliance
  • Organizational skills
  • Flexibility
  • Class A license
  • Adaptability and flexibility
  • Decision-making
  • Heavy lifting
  • Tractor-trailer operation
  • Clean driving record
  • Dependable and cooperative
  • Physical strength
  • Relationship building
  • Heavy equipment operation
  • Commercial driving
  • Customer relations
  • Trailer coupling and uncoupling
  • Forklift operation
  • GPS mapping
  • Delivery documentation
  • Document verification
  • Safety and emergency equipment
  • State and federal regulations
  • GPS applications
  • Time management abilities
  • Physical stamina
  • Inventory management
  • Adaptability
  • Written communication
  • Truck driving
  • Delivery instructions verification
  • Payment collection
  • Mechanical maintenance
  • Trailer maintenance

License Class A CDL

Class A CDL drivers license

Timeline

Yard Driver

Saddle Creek Logistics
04.2017 - Current

Warehouse Dock Worker

Saddle Creek Logistics
04.2017 - Current

Route Driver

Coke Cola
06.2015 - 02.2016

Welding Fabricator

Eagle Bend Manufacturing
05.2013 - 07.2015

Route Driver

Dr Pepper Snapple Group
08.2010 - 05.2015

Delivery Driver

Fed Ex Home Delivery
01.2007 - 05.2010

Conventional Route Driver

Dr Pepper Snapple Group
01.2003 - 08.2006

Vending Route Driver

PepsiCo
01.2003 - 08.2006

Route Driver

PepsiCo
01.2003 - 08.2006

Delta High School

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