Joseph Gloria
Senior Retail Manager
Independence,MO
Summary
Experienced Regional Manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands.
Overview
40
40
years of professional experience
Work History
Retail Store Manager
Big Lots Stores, Inc.
Blue Springs, MO
10.2021 - Current
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Submitted reports to senior management to aid in business decision-making and planning.
Assistant Store Manager
Big Lots Stores, Inc.
Blue Springs, MO
01.2019 - 10.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Leader
The VitaminShoppe
Independence, MO
01.2015 - 01.2019
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Planned optimal workflow through successful scheduling and task delegation.
Retail Store Manager
Dollar General
Independence, MO
01.2014 - 01.2015
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Retail Store Manager
City Thrift
Overland Park, KS
02.2013 - 02.2014
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Center Manager
Amf Bowling Centers Inc
Independence, MO
12.2003 - 02.2013
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy 32 lane Bowling center with an average of 1500 weekly league bowlers.
- Managed work and performance of more than 25 employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Regional Sales Director /Senior Store Manager
GNC
Overland Park, KS
07.1991 - 02.2013
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Education
Associate of Arts - Pre-Law
Longview Community Collage
Lees Summit, Missouri05.1986
Skills
- Payment Processing
- Financial Statement Review
- Department Oversight
- Finance and Accounting Oversight
- Performance Monitoring
- Operational Efficiency
- Policy Development and Enforcement
- Coaching and Mentoring
- Sales Analysis
- Vendor Collaboration
- Supplier Communication
- P&L Administration
- Inventory Tracking and Management
Timeline
Retail Store Manager
Big Lots Stores, Inc.
10.2021 - Current
Assistant Store Manager
Big Lots Stores, Inc.
01.2019 - 10.2021
Store Leader
The VitaminShoppe
01.2015 - 01.2019
Retail Store Manager
Dollar General
01.2014 - 01.2015
Retail Store Manager
City Thrift
02.2013 - 02.2014
Center Manager
Amf Bowling Centers Inc
12.2003 - 02.2013
Regional Sales Director /Senior Store Manager
GNC
07.1991 - 02.2013
Associate of Arts - Pre-Law
Longview Community Collage
Similar Profiles
Jerse TannerJerse Tanner
Furniture Sales Manager at Big Lots Stores, Inc.Furniture Sales Manager at Big Lots Stores, Inc.
Nicholas DentNicholas Dent
Asst Store Mgr - Merch at Big Lots Stores, Inc.Asst Store Mgr - Merch at Big Lots Stores, Inc.
Kemela HardingKemela Harding
Cashier/Stock Team Member at Big Lots Stores, Inc.Cashier/Stock Team Member at Big Lots Stores, Inc.
Jameson KennedyJameson Kennedy
Furniture Sales Associate at Big Lots Stores, Inc.Furniture Sales Associate at Big Lots Stores, Inc.
Shawna AlecciShawna Alecci
Inside Sales Representative/Customer Service Representative at SwedencareInside Sales Representative/Customer Service Representative at Swedencare