JOSEPH G. NOONAN
Ooltewah,United States
Summary
Experienced Technical Leader
Technical Leader with over 40 years of experience in IT, web development, solution engineering, and software development. Expertise in cloud transformation, IT modernization, and enterprise architecture to drive business outcomes and uncover new revenue opportunities. Proficient in Design Thinking techniques to align user needs with business challenges and solutions.
Overview
44
44
years of professional experience
1
1
Certificate
Work History
Principal Account Technical Leader
IBM
01.2018 - 12.2023
- Over-achieved quota: FY2020 – 223%, FY2021 – 200%
- Advanced mainframe and application modernization initiatives
- Expanded use of conversational AI, improving provider call handling efficiency
- Promoted Intelligent Automation as a key modernization strategy
- Guided clients through hybrid cloud transformation journeys
- Lead technologist on the account, establishing relationships with C-level executives
- Drove high-value proof of value demonstrations for mainframe application modernization
- Implemented conversational AI to handle provider calls more efficiently
- Advocated for business process automation, increasing automation across all lines of business
WW Lead Cloud Solution Engineer
IBM
01.2018 - 01.2019
- Conducted cloud migration/digital transformation workshops worldwide
- Led IBM “DataFirst” Method workshops, generating $350m US in opportunities
- Provided guidance on AI/ML projects, ensuring positive outcomes
- Engaged with clients globally to guide digital transformation and cloud migration efforts
- Built technical roadmaps for cloud-native platforms and DevOps practices
- Certified Design Thinking Coach, leveraging Design Thinking with clients
- Identified and progressed sales opportunities with local teams
Solution Engineering Leader, North America – IBM Cloud
IBM
01.2013 - 01.2018
- Managed 10 managers and 220 pre-sales architects
- Planned and executed five annual major enablement events
- Developed a talent development program to build the architect bench
- Led the deployment practice for North America, achieving significant annual deployments
- Built strong cloud and cognitive skills across teams
- Established Design Thinking as a common engagement model
- Designed forecasting mechanisms for client success efforts
- Established Software Architect University for North American architects
IBM Skills for Growth – WW VP of Technical Sales
Prolifics
01.2015 - 01.2016
- Managed a national team of solution architects
- Implemented 10+ rigorous account planning methods
Technical Business Unit Executive – Great Northeast
IBM
01.2012 - 01.2013
- Recruited and mentored new talent
- Developed a strong talent development program
- Improved engagement models, increasing opportunity coverage by 35%
- Received the “Best of IBM” award for delivering a $10M cloud-based solution
Technical Business Unit Executive - Middleware
IBM
01.2010 - 01.2011
- Managed a 120-member team, selling and supporting IBM middleware brands
- Elevated customer satisfaction and improved team skills
Software IT Architect (SWITA) Manager
IBM
01.2008 - 01.2010
- Doubled new business volume and close rate
- Increased architect team client interactions, exceeding sales goals
Rational Technical Team Manager
IBM
01.2004 - 01.2008
- Grew YOY sales by 30–35%
- Guided IT specialists through professional certification processes
Development Manager
IBM
01.2000 - 01.2004
- Reduced testing time by 60 days
- Played a crucial role in preparing NeuVis for profitable acquisition
Developer/Consultant Manager
Pitney Bowes
01.1999 - 01.2000
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing systems.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Streamlined development processes for improved efficiency and faster project completion.
- Delivered high-quality software solutions with thorough testing and debugging procedures.
- Developed server design and code for automated rate updates.
Developer/Senior Development Manager
AIM
01.1997 - 01.1999
- Helped clean up over 300 bugs in 3 months to allow product launch
- Reorganized the development team to allow for higher quality code
Development Manager/Developer
MECA Software
01.1995 - 01.1997
- C++ Developer for Managing Your Money product
- Designed and built one of the first Internet Banking servers (C++/Unix/Windows)
Developer/Quality Engineer
Pitney Bowes
01.1989 - 01.1995
- Developed NextGen rate system in C++
- Maintained postage meter driver in Assembler/C++.
Quality Engineer
Unimation
01.1980 - 01.1989
- Tested and repaired electronic subassemblies for industrial robots
- Tested and repaired PC board assemblies.
Education
Bachelor of Science - Computer Science
Charter Oak State College
New Britain, CT01-1990
Skills
- Technical architecture
- IT infrastructure management
- Business process improvement
- Systems development lifecycle management
- Machine learning
- Mobile application development
- DevOps
- Coaching and mentoring
- Project leadership
- Project management
- Technical analysis
- Cloud computing
- Web development
- React
- Python
- Node
Certification
- PMI-Certified PMP
- Certified Design Thinking Coach
- Certified Instructor for Architectural Thinking
- Certified Cloud Engineer
- Certified AI Architecture
Timeline
Principal Account Technical Leader
IBM
01.2018 - 12.2023
WW Lead Cloud Solution Engineer
IBM
01.2018 - 01.2019
IBM Skills for Growth – WW VP of Technical Sales
Prolifics
01.2015 - 01.2016
Solution Engineering Leader, North America – IBM Cloud
IBM
01.2013 - 01.2018
Technical Business Unit Executive – Great Northeast
IBM
01.2012 - 01.2013
Technical Business Unit Executive - Middleware
IBM
01.2010 - 01.2011
Software IT Architect (SWITA) Manager
IBM
01.2008 - 01.2010
Rational Technical Team Manager
IBM
01.2004 - 01.2008
Development Manager
IBM
01.2000 - 01.2004
Developer/Consultant Manager
Pitney Bowes
01.1999 - 01.2000
Developer/Senior Development Manager
AIM
01.1997 - 01.1999
Development Manager/Developer
MECA Software
01.1995 - 01.1997
Developer/Quality Engineer
Pitney Bowes
01.1989 - 01.1995
Quality Engineer
Unimation
01.1980 - 01.1989
Bachelor of Science - Computer Science
Charter Oak State College
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