Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Goff

Big Island,VA

Summary

Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers, while having excellent relationship-building, communication and multitasking abilities. Hardworking employee with customer service, multitasking, and time management abilities that is devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

On-site Customer Service Sales Representative

CINTAS, Professional Uniform and Facility Services
Bedford, Virginia
08.2014 - Current
  • Provided accurate information about products and services.
  • Resolved customer service issues in a timely manner.
  • Processed orders, forms, applications, and requests.
  • Built sustainable relationships with customers through open communication.
  • Adhered to company policies when dealing with customers.
  • Suggested additional products or services that may benefit the customer's needs.
  • Provided feedback from customers to management regarding service failures or customer concerns.
  • Recognized potential areas needing improvement in the customer service process.
  • Collaborated with other departments to ensure efficient resolution of customer problems.
  • Developed strategies for improving the customer experience.
  • Educated customers on product features and benefits.
  • Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Drove increased engagement with productive conversations and ongoing relationship management.
  • Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Produced sales documents, finalized deals and filed records.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Replenished and arranged items to maintain appearance.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Recognized security risks to properly handle situations.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Trained new hires to optimize profitability.

Janitorial Worker

Bedford County Public Schools
Bedford, Virginia
10.2009 - 08.2014
  • Sweep, mop, and buff floors in all areas of the building.
  • Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
  • Empty trash cans and replace liners as needed.
  • Dust furniture and wipe down surfaces throughout the facility.
  • Vacuum carpets in offices, hallways, lobbies, stairwells.
  • Maintain janitorial closets in a neat and organized manner.
  • Restock supplies such as toilet paper, paper towels, soap dispensers.
  • Inspect for any safety hazards or maintenance issues that need attention.
  • Clean windowsills and window coverings when necessary.
  • Assist with special projects or deep cleaning tasks as requested.
  • Disinfect door handles and light switches on a daily basis.
  • Mix various cleaning solutions according to instructions for specific tasks.
  • Ensure all equipment is properly stored at the end of each shift.
  • Maintain safety protocols while operating machinery such as floor buffers.
  • Keep records of janitorial supplies used to inform restocking needs.
  • Respond quickly to spills or messes in order to minimize damage.
  • Perform minor repairs around the facility such as replacing light bulbs.
  • Ensure hazardous materials are disposed of correctly per regulations.
  • Followed strict schedules, cleaning according to facility usage and room availability.
  • Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
  • Swept and power washed outside building to keep sidewalks and parking lot clean.
  • Recorded routine inspection and maintenance activities.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Discarded cardboard boxes and trash in compactors and balers.
  • Moved equipment and furniture to thoroughly clean space.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Maintained accountability for building keys, master keys and access cards.
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Notified building managers about needed repairs to maintain public safety.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Set up and removed furniture, equipment and supplies required for meetings and special events.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Performed landscaping tasks and removed litter to maintain grounds.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Kept business entrances clean, tidy and professional in appearance.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Followed company uniform, performance and security policies with every job.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Steam-cleaned or shampooed carpets.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
  • Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.

Cook

River’s Edge Cafe
Big Island, VA
09.2008 - 10.2010
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Ordered supplies as needed for the kitchen.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Assisted in developing new recipes or modifying existing ones for better taste or efficiency.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Organized storage areas for efficient usage of space.
  • Resolved customer complaints regarding food quality or services provided.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Grilled and deep fried various foods from meats to potatoes.
  • Replenished food items from inventory and rotated ingredients.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Managed portion control using correct utensils during preparation and plating.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Prepared a wide range of dishes according to menu specifications and chef instructions.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Received and stored food and supplies.
  • Checked quality of food products to meet high standards.
  • Checked completed orders for correct quantity and quality.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Executed proper techniques when preparing menu item ingredients.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Requested supplies and equipment orders, explaining needs to managers.

Cook

H&H Food Market
Big Island, VA
01.2008 - 09.2008
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Organized storage areas for efficient usage of space.
  • Resolved customer complaints regarding food quality or services provided.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Grilled and deep fried various foods from meats to potatoes.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Prepared a wide range of dishes according to menu specifications and chef instructions.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Checked quality of food products to meet high standards.
  • Checked completed orders for correct quantity and quality.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Executed proper techniques when preparing menu item ingredients.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Distributed food to service staff for prompt delivery to customers.

Assistant Groundskeeper

Elks Home
Bedford, Virginia
06.2006 - 08.2008
  • Assisted in the preparation of fields for sporting events and other activities.
  • Maintained grounds and facilities by mowing, trimming, edging, fertilizing, watering, and aerating lawns.
  • Operated a variety of power equipment including tractors, mowers, blowers, trimmers and edgers.
  • Performed general maintenance tasks such as painting buildings, fences and benches.
  • Identified areas needing improvement or repair on grounds and facilities.
  • Applied pesticides and herbicides according to manufacturer's instructions.
  • Ensured safety guidelines are adhered to while operating machinery or performing manual labor tasks.
  • Installed landscape features such as trees, shrubs, flowers and ground coverings to enhance environment.
  • Cleared debris from walkways and driveways with shovels and rakes.
  • Collected leaves and trash from grounds.
  • Planted grass seed in bare spots.
  • Provided guidance to volunteers assisting with grounds keeping duties.
  • Communicated effectively with supervisor regarding job progress updates.
  • Attended training sessions related to grounds keeping duties.
  • Pruned trees and trimmed bushes and hedges to keep grounds neat and inviting.
  • Prepared soil and gardens for planting and laid down mulch and sod.
  • Shoveled walkways and pavement and put down de-icer and grit to prevent falls.
  • Used heavy equipment, mowers and trimmers safely to prevent accidents.
  • Mowed lawns and trimmed grass around sidewalks, flower beds and walls.
  • Lifted and removed fallen or damaged branches using hand and power tools.
  • Moved leaves and grass clippings using leaf blower.
  • Transported mulch, soil and sand using shovel and rake.
  • Checked machinery and performed routine maintenance to prevent malfunction.
  • Removed snow and ice from walkways and parking areas using manual and mechanical methods.
  • Responded to emergency maintenance requests as needed.
  • Conducted regular inspections and maintenance of groundskeeping equipment to ensure operational efficiency.
  • Provided recommendations for landscape improvements and enhancements.
  • Assisted with the setup and breakdown of outdoor events, ensuring grounds were prepared and restored.
  • Installed and maintained outdoor fixtures such as benches, signs, and fences.
  • Operated a variety of power and hand tools in the maintenance of green spaces.
  • Enforced grounds policies and regulations, ensuring a safe environment for visitors.
  • Conducted daily litter removal across grounds to maintain a clean environment.
  • Trimmed or edged around flower beds, walks, or walls.
  • Raked, mulched and composted leaves.
  • Maintained or repaired tools or equipment for safety and longevity.
  • Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
  • Decorated gardens, paths and beds with stones or plants.
  • Provided proper upkeep of planters, paved areas or other grounds features.

Dishwasher/Cook's Assistant

Otter Creek Restaurant
Big Island, VA
09.2005 - 05.2006
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Maintained adequate levels of cleaning supplies for washing dishes.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.
  • Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Organized trays with cutlery prior to serving meals to customers.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Unloaded deliveries from vendors ensuring that all items were accounted for.
  • Replenished soap dispensers with detergent when necessary.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Replaced clean utensils in storage bins for easy access.
  • Restocked main kitchen areas with items from shelves, coolers, and freezers.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Studied methods of coworkers, successfully learning kitchen, and food service skills.
  • Managed dish area organization and cleanliness.
  • Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
  • Ensured timely availability of clean dishes for various meal services.
  • Hand-washed items unsuitable for machine washing.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Inspected dishes closely to check for remnants of food or dirt.
  • Followed proper procedures to clean large and unwieldy kitchen supplies.
  • Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
  • Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Used pressurized faucet sprayer effectively to wash large quantities of dishes.
  • Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
  • Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.

Education

High School Diploma -

Liberty High School
Bedford, VA
06-2006

Some College (No Degree) - Mathematics

Central Virginia Community College
Lynchburg, VA

Some College (No Degree) - Mathematics

Ferrum College
Ferrum, VA

Skills

  • Business growth and retention
  • Customer/Direct sales technique
  • Account Management
  • Appointment Scheduling
  • Customer Complaint Resolution
  • Customer Education
  • Email management
  • Flame Resistant clothing expertise
  • Work order generation
  • Account development & Goal Oriented
  • Contract Negotiations
  • Workplace organization & Prioritization
  • Hand tool expertise & Power Tool Operation
  • General Housekeeping
  • Safely handling chemicals
  • OSHA compliant/Safety Compliance
  • Production & Processing knowledge
  • Materials Handling/Management
  • Waste Reduction
  • Inventory Control
  • Supervisory skills
  • Paperwork Processing
  • Call Management
  • Product Knowledge
  • Data Collection & Data Entry
  • Microsoft Excel
  • High-energy attitude
  • Credit adjustments
  • Proofreading
  • Microsoft Outlook
  • Reading Comprehension
  • Positive and professional
  • Microsoft Office expertise
  • Shipping procedures understanding
  • Delivery Scheduling
  • Recordkeeping strengths
  • Adaptive team player
  • Warehousing functions
  • Spreadsheets/Filing
  • Active Listening
  • Grammar
  • Order Fulfillment
  • Route Management
  • Customer Service
  • Research

Timeline

On-site Customer Service Sales Representative

CINTAS, Professional Uniform and Facility Services
08.2014 - Current

Janitorial Worker

Bedford County Public Schools
10.2009 - 08.2014

Cook

River’s Edge Cafe
09.2008 - 10.2010

Cook

H&H Food Market
01.2008 - 09.2008

Assistant Groundskeeper

Elks Home
06.2006 - 08.2008

Dishwasher/Cook's Assistant

Otter Creek Restaurant
09.2005 - 05.2006

High School Diploma -

Liberty High School

Some College (No Degree) - Mathematics

Central Virginia Community College

Some College (No Degree) - Mathematics

Ferrum College

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Joseph Goff