Lisa Perry
Manager
Bronx,United States
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager of Operations
Binh Palm
07.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports to understand current numbers and trends.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Investigated and resolved departmental non-conformances.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Assisted in recruiting, hiring and training of team members.
- Delegated new plans daily tasks to employees, streamlining daily progress and efficiency.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised 4 employees on all shifts, overseeing efficiency cleaning and outside ground work.
- Maintained cleanliness and organization of office workspace, working closely with employees to systemize tasks.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Drafted invoices for completed work.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Reported issues to higher management with great detail, resulting in resolutions to issue at hand.
Assistant Housekeeping Manager
Hilton
06.1997 - 09.2010
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports and other business documentation.
- Kept building entryway glass clean and polished for professional presentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Prepared reports and schedules with accuracy.
- Held classes to teach staff facility procedures.
- Maintained lost and found and unclaimed property, disposing and donating items unclaimed for long periods.
Education
Master of Science - Public Administration
Manhattan College of New York
06.2015
Bachelor of Science - Community Psychology
College of New Rochelle
Co-op City, Bronx New York06.2013
Skills
- Problem Anticipation and Resolutio
- Training Programs
- Supplier Monitoring
- Regulatory Compliance
- Originality and Creativity
- Department Oversight
- Hiring and Onboarding
- Quality Standards
- Focus and Follow-Through
- Overseeing Employees
- Policy Development and Enforcement
- Performance Monitoring and Evaluation
- Customer Satisfaction
- Safety Regulations
- Delivery Schedules
- Incident Response
- Program Activities
- Inventory Tracking and Management
- Growth Plans
Certification
- Creditial Substance Abuse Counselor Training - [Timeframe]
Timeline
Manager of Operations
Binh Palm
07.2022 - Current
Assistant Housekeeping Manager
Hilton
06.1997 - 09.2010
Master of Science - Public Administration
Manhattan College of New York
Bachelor of Science - Community Psychology
College of New Rochelle