Joseph Gomos
Austin,TX
Summary
Organized Channel Sales Manager with record of success in surpassing sales targets. Talented in connecting partners and building new sales channels with robust profits. Performance-oriented professional with progressive background and consistent accomplishments. Creatively markets and sells Computer Software with forward-thinking, solution-oriented strategies. Prospect new leads continuously and sustain strong sales channels to drive revenue growth. Independent, industrious and results-focused sales leader with proven record of software sales industry success. Performance-oriented Sales Leader offering exceptional record of achievement over 5+ -year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
12
12
years of professional experience
Work History
Channel Sales Manager
TCP
07.2023 - Current
- Developed customized sales plans for each channel partner, driving increased revenue.
- Established clear expectations for performance within the Channel Sales Manager role, fostering accountability among team members.
- Assessed, clarified and validated partner needs to nurture relationships and achieve success.
- Developed solutions with partners to aid in winning new business.
- Forecasted growth and presented trends based on previous buying behavior.
- Implemented a robust performance tracking system to monitor progress towards sales targets and identify areas for improvement.
- Enhanced partner relationships by providing regular training and support on products, services, and sales techniques.
- Liaised with other departments to identify, create, and improve Type programs.
- Streamlined communication between company and channel partners, ensuring alignment of goals and objectives.
- Managed a diverse portfolio of channel partners to maximize profitability and minimize risk.
- Identified opportunities for growth within existing accounts by analyzing data on customer needs, preferences, and behaviors.
- Maintained strong relationships with industry experts to stay informed about emerging trends and competitors'' strategies in the marketplace.
- Led solution development efforts to address end-user needs while coordinating involvement of company and partner personnel.
Channel Partner Manager
TCP
04.2021 - 07.2023
- Developed strong relationships with key partners, leading to higher revenue generation and long-term collaborations.
- Regularly updated internal stakeholders on partner performance metrics, ensuring transparency across all levels of management within the organization.
- Managed conflict resolution between partners, ensuring timely resolution of issues and maintaining a positive working relationship across all parties involved.
- Organized regular training sessions for channel partners, ensuring they possessed thorough knowledge of products and services offered.
- Assisted in the development and implementation of go-to-market strategies for channel partner programs, resulting in increased market penetration and revenue growth.
- Streamlined onboarding process for new partners, reducing time-to-market and increasing overall satisfaction rates.
- Managed extensive portfolio of channel partners, ensuring alignment with company goals and consistent growth in sales performance.
- Implemented targeted marketing campaigns for partners, driving brand awareness and generating leads.
- Established clear performance metrics for partners, enabling accurate tracking of progress and identification of top performers.
- Provided ongoing support to channel partners, addressing concerns promptly and effectively resolving conflicts when necessary.
- Worked closely with cross-functional teams like marketing and product development to ensure a seamless experience for our channel partner ecosystem.
- Increased channel partner satisfaction by implementing effective communication strategies and providing regular trainings.
- Expanded the partner network by researching potential collaborations and strategically targeting new markets.
- Collaborated closely with internal teams to develop competitive product offerings tailored specifically for our partner network.
Customer Success Manager
TCP
11.2018 - 03.2021
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Created customer support strategies to increase customer retention.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
Legal Assistant
Shawntell McKillop Law Office
05.2017 - 08.2018
- In charge of setting up and doing background work on all felony and misdemeanor court cases
- Researched and filed Motions dealing with specific court cases
- Organizing meetings/appointments with customers, other attorney’s, the Concho Valley Probation offices, and the Local County and District Courts
- Taking notes in court as well as helping to prepare all necessary presentations, arguments, documents, and any other background work associated with court trials’.
Assistant Restaurant Manager
Bentwood Country Club
05.2016 - 05.2017
- In charge of supervising and maintaining the front of house staff in restaurant
- Helped maintain and perform inventory checklists for items in restaurant
- Helped maintain and create the schedule for bartenders and waiters for restaurant.
Waiter
Bentwood Country Club
03.2012 - 05.2016
- Deal with customers when ordering and delivering food.
Education
Bachelor of Arts and Sciences - Political Science
05.2017
Skills
- Strategic Planning
- Partnership Development
- Pipeline Development
- CRM proficiency
- Customer Acquisition
- Data Analysis
- Sales Training
- Performance Metrics
- Channel Development
- Report Generation
- Customer Service
- Decision-Making
- Time Management
- Staff Training and Development
- Relationship Building
- Sales Targeting
- Goal Setting and Achievement
References
- Chris Glover, Former Bentwood Restaurant Manager, 325.374.5779
- Susan Connally, Current Bentwood Clubhouse Manager, 325.277.5421
- Shawntell McKillop, Lawyer, 325-658-1991
- Laura Whitley, Senior Vice President/Enterprise risk Manager of Sonora Bank, 325-226-4180
Timeline
Channel Sales Manager
TCP
07.2023 - Current
Channel Partner Manager
TCP
04.2021 - 07.2023
Customer Success Manager
TCP
11.2018 - 03.2021
Legal Assistant
Shawntell McKillop Law Office
05.2017 - 08.2018
Assistant Restaurant Manager
Bentwood Country Club
05.2016 - 05.2017
Waiter
Bentwood Country Club
03.2012 - 05.2016
Bachelor of Arts and Sciences - Political Science
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