Joseph Gonzales
Pasadena
Summary
Results-driven professional with extensive experience in security and customer service at King Lake Estates. Proven ability in patrolling and decision-making, ensuring safety and compliance. Skilled in report writing and team leadership, consistently enhancing operational efficiency and client satisfaction. Adept at fostering positive interactions while maintaining a secure environment.
Overview
14
14
years of professional experience
Work History
Gate Guard
King Lake Estates
Houston
05.2024 - Current
- Maintained clean and organized gate area.
- Adhered to all safety regulations and procedures established by company policies.
- Reviewed IDs and building credentials for workers and visitors.
- Alerted law enforcement in case of suspicious activity on the property.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored security cameras and alarms to ensure a safe environment.
Medical Transportation Driver
Salute Medical Transportation
Corpus Christi
08.2023 - 02.2024
- Assisted passengers with mobility issues into and out of vehicles when necessary.
- Transferred patients using gurneys, stretchers, backboard and other equipment.
- Communicated effectively with dispatch to receive updated information about trip assignments.
Direct Support Professional
Corpus Christi State Supported Living Center
Corpus Christi
05.2021 - 06.2023
- Accompanied or transported clients to appointments, errands and social activities.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted in planning and implementing recreational activities for participants.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted individuals in learning and developing new skills.
- Assisted clients with maintaining good personal hygiene.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Completed day-to-day duties accurately and efficiently.
Barista
Starbucks
Houston
07.2011 - 10.2011
- Recommended pastries and sandwiches to pair with customers' beverages.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Restocked product displays based on demand and projected sales.
- Monitored inventory levels of supplies and restocked when necessary.
- Checked brewing equipment for proper functionality.
- Created complex, hand-crafted beverages based upon customer preferences.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared and served hot or cold beverages.
- Operated cash registers to process customer payments.
Education
High School Diploma -
Jefferson Davis Highschool
Houston, TX06-2009
Skills
- Customer service
- Report writing
- Patrolling
- Team leadership
- Decision-making
Languages
English
Professional
Timeline
Gate Guard
King Lake Estates
05.2024 - Current
Medical Transportation Driver
Salute Medical Transportation
08.2023 - 02.2024
Direct Support Professional
Corpus Christi State Supported Living Center
05.2021 - 06.2023
Barista
Starbucks
07.2011 - 10.2011
High School Diploma -
Jefferson Davis Highschool