Joseph Gonzalez
Food Service
Camarillo,CA
Summary
Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
7
7
years of professional experience
Work History
Crew Member
Jersey Mike's
03.2023 - 06.2023
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
Crew Member Shift Manager
Little Caesars Pizza
05.2018 - 03.2019
- Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
- Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
- Oversaw inventory management tasks, including ordering supplies and minimizing waste through accurate forecasting of sales trends.
- Assisted in the training and onboarding of new employees, equipping them with the necessary skills for success in their roles.
- Monitored labor costs by optimizing staff scheduling based on anticipated business levels, leading to better overall cost management.
- Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
- Resolved customer complaints and issues professionally, ensuring repeat business and loyalty.
- Maintained store cleanliness and organization, contributing to an overall inviting atmosphere for customers.
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 02.2018
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
Education
High School Diploma -
Kern Valley High School
Lake Isabella, CA 05.2001 -
Skills
Inventory Restocking
Health Code Compliance
Menu Memorization
Customer Service
Cooking
Customer Engagement
Order Management
Point-of-sale transactions
Hospitality service expertise
Positive Company Representation
Teamwork and Collaboration
Store Opening and Closing
Flexible Schedule
Timeline
Crew Member
Jersey Mike's
03.2023 - 06.2023
Crew Member Shift Manager
Little Caesars Pizza
05.2018 - 03.2019
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 02.2018
High School Diploma -
Kern Valley High School
05.2001 -