Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Joseph Gonzalez

Miami

Summary

Dynamic Parts Manager with a proven track record at Palmetto 57 VW, Experienced with inventory management, supply chain optimization, and team leadership. Utilizes strong organizational skills to maintain accurate stock levels and reduce operational inefficiencies. Track record of enhancing vendor relationships and ensuring seamless parts availability.

Overview

26
26
years of professional experience

Work History

Parts Manager

Palmetto 57 VW
07.2013 - 02.2025
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Provided timely, insightful and accurate reports to upper management.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Supervised and trained staff on product knowledge and customer service.

Assistant Manager

Autonation Nissan Kendall
06.1999 - 07.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

Associate of Arts - Criminal Justice

Miami Dade College
Miami, FL
08-1997

High School Diploma -

South Dade Senior High School
Homestead, FL
06-1995

Skills

  • Customer service
  • Invoice processing
  • Inventory management
  • Ordering parts
  • Stock management
  • Vendor relations
  • Returns processing
  • Purchasing strategies
  • Warehouse operations
  • Goal setting
  • Staff training
  • Product promotion
  • Parts documentation
  • Obsolescence control

Accomplishments

    Over 100 certificates with Nissan Training

    Over 5 years of VW training

    Trained on dealing with whistle blowers

    Trained on dealing with older employees

    Hazmat Certified

    Forklift Certified

    Over 20 years with CDK

    Former Maroone department employee of the year

Languages

English
Native or Bilingual

Timeline

Parts Manager

Palmetto 57 VW
07.2013 - 02.2025

Assistant Manager

Autonation Nissan Kendall
06.1999 - 07.2013

Associate of Arts - Criminal Justice

Miami Dade College

High School Diploma -

South Dade Senior High School

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Joseph Gonzalez