Summary
Overview
Work History
Education
Skills
Languages
Education
Certification
Timeline
Generic

JOSEPH GONZALEZ

Springdale

Summary

Effective at dealing with conflicts and issues that have arisen. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach, while also building and maintaining a professional and ethical relationship with coworkers.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Show Conductor

Arkansas & Missouri Railroad Museum
03.2025 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Participated in safety meetings with staff members to review safety protocols.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Monitored the cabin environment throughout the ride, checking seating and ensuring passenger comfort.
  • Provided safety instructions to passengers prior to departure and arrival.

Online Personal Shopper

Walmart
10.2023 - 03.2025
  • Greeted customers and provided excellent customer service.
  • Assisted in selecting items according to customer preferences.
  • Coordinated with vendors to ensure timely deliveries of products.
  • Responded promptly to customer inquiries via phone or email.
  • Processed refunds, returns, and exchanges efficiently.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Secured and stored items until customer pickup.




Crew Member

McDonald's
12.2022 - 10.2023
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.

Education

High School Diploma -

Springdale High School
Springdale, AR
05-2025

Skills

  • Sales experience
  • Attention to detail
  • Customer support
  • Team collaboration
  • Conflict resolution
  • Effective communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Education

true,other

Certification

  • Certification of proficiency in english and spanish, State of Arkansas seal of biliteracy - Given 21st of april, 2025

Timeline

Show Conductor

Arkansas & Missouri Railroad Museum
03.2025 - Current

Online Personal Shopper

Walmart
10.2023 - 03.2025

Crew Member

McDonald's
12.2022 - 10.2023

High School Diploma -

Springdale High School

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