Joseph Goonan
Wildomar,CA
Overview
10
10
years of professional experience
Work History
Sales Associate
Home Depot
Temecula, CA
10.2023 - 08.2024
- Received an Associate Homer Award for excellent customer service.
- Certified to operate multiple machines such as a sit-down forklift, reach forklift, electric ladder, and portable loading dock.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Supervisor
Taco Bell
12.2020 - 01.2022
- Achieved results by working with staff to meet established targets.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Monitored food inventory and supplies to prevent waste.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reconciled cash and credit card transactions to maintain accurate records.
Customer Service Representative
Dominos
10.2018 - 10.2019
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Handled ~50 customer calls per day
Office Installer
BKM
01.2015 - 08.2016
- Installed cubicles, desks, shelves, and other office furniture
- Adhered to company safety protocols and complied with OSHA standards.
- Handled packages with care while transporting from truck to loading dock.
CAP Team 2 Unloader
Walmart
11.2015 - 05.2016
- Adhered to company safety protocols and complied with OSHA standards.
- Operated pallet jacks to aid in safe transport of heavy items.
- Handled packages with care while transporting from truck to loading dock.
- Maintained organized work area by storing equipment safely and properly.
- Provided customer service on sales floor.
- Unloaded two to three 2,000 piece trucks a day
Education
No Degree - Computer Networking
Mt San Jacinto College
San Jacinto, CA 08.2021 -
Associate of Science - Cyber Security
Palomar College
San Marcos, CA 01.2022 - Current
Skills
- Digital Forensics
- Cyber Threat Intelligence
- Cyber Threat Hunting
- Presentations
- Prioritization
- Research
- Leadership
- Investigation/Chain of Custody
- Communication
Timeline
Sales Associate
Home Depot
10.2023 - 08.2024
Associate of Science - Cyber Security
Palomar College
01.2022 - Current
No Degree - Computer Networking
Mt San Jacinto College
08.2021 -
Supervisor
Taco Bell
12.2020 - 01.2022
Customer Service Representative
Dominos
10.2018 - 10.2019
CAP Team 2 Unloader
Walmart
11.2015 - 05.2016
Office Installer
BKM
01.2015 - 08.2016
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