Joseph Grady
Chicago,IL
Summary
Detail-focused Underwriting Technician known for high productivity and efficient task completion. Skilled in risk assessment, policy analysis, and regulatory compliance, ensuring accuracy in all underwriting processes. Excel in communication, problem-solving, and teamwork, which enhance ability to meet tight deadlines and collaborate effectively with peers.
Overview
26
26
years of professional experience
Work History
Underwriting Technician
ISMIE Mutual Insurance Company
11.2024 - Current
- Assist and support their underwriter(s) in providing exceptional customer services levels for policyholders, agents/producers and internal customers.
- Handle policy processing for new business, renewals and ongoing account maintenance.
- Support the development, growth and maintenance of an assigned book of business working directly with Underwriting staff.
- Responsible for providing the highest level of accuracy and support to the underwriter(s) throughout the new business lifecycle and ongoing renewal account maintenance.
- Provide exceptional customer service by processing binders, policy issuance and midterm service requests within established timeframes.
- Works with underwriter(s) to coordinate and solicit renewal submissions in accordance with established timeframes.
- Obtained RPLU designation September 2025
Underwriting Technician- Property
Allianz Global Corporate & Specialty
06.2023 - 11.2024
- Management of a portfolio of accounts, usually high premium, and strategic accounts.
- Support multiple Senior Underwriters with both new business and renewal portfolio profiles.
- Directly engaging with brokers and clients for follow-ups.
- Responsible for supporting Underwriter production by reviewing and interpreting source underwriting materials regarding completeness of required information.
- Acting as Subject Matter Expert for resolving queries and ensuring complete and accurate handling of the account.
- In alignment with business priorities, identify and drive business improvement opportunities relating to organization, business processes and organizational capabilities.
Client Service Manager II
Gallagher- Law Firms Practice
09.2021 - 06.2023
- Responsible for submission preparation for new and renewal accounts, including the gathering of data, completion of applications, and marketing.
- Generated proposals for clients.
- Billed premiums and send out invoices to clients.
- Requested and review policies, identifying discrepancies and process endorsements to policies as required.
- Sent out renewal solicitations 90 days in advance of expiration.
- Handled account management and day-to-day operations for clients by acting as a liaison between the various service teams in responding to client requests including certificates of insurance, policy endorsements, binders and coverage questions during the life of the policy.
Technical Assistant- Casualty Reinsurance
Guy Carpenter
09.2020 - 09.2021
- Company Overview: Reinsurance
- Reviewed client and marketing confirmation to ensure accuracy to binding documentation.
- Addressed any discrepancies with broker and work to clarify and/or correct.
- Issued binders to both clients and markets ensuring that all information is accurate.
- Processed and sent master certificates to both clients and markets.
- Requested and reviewed client policies; identified discrepancies and process endorsements to policies as required.
- Invoiced all premiums for the placement and work with the accounting unit when any issues occur.
Account Manager- Casualty Reinsurance
Willis Towers Watson
01.2013 - 09.2020
- Provided timely and efficient service to all internal and external customers, including underwriters and brokers.
- Issued binders accurately and in a timely fashion.
- Prepared certificates of insurance.
- Completed and managed the billing process, including resolving issues with the accounting department.
- Reviewed policies and distributed to reinsurers.
- Processed endorsements and audits upon request.
- Entered new and renewal accounts in company mainframe system.
- Supported a book of business of $15 million in premium (on average, 60 accounts per month).
Temporary Claims Associate- Aviation
Allianz Global Corporate & Specialty
07.2012 - 12.2012
- Entered new claims into the claims management system.
- Processed indemnity and expense payments, including updating claim reserves.
- Created and distributed proof of loss and market reports to co-insurers.
- Provided status updates on claims to brokers and co-insurers.
- Input and reviewed notes/diaries in claims management system.
- Ensured timely and accurate processing of claims documents.
- Completed special projects as assigned.
Claims Assistant- Healthcare Claims
AIG
06.2007 - 11.2010
- Opened and closed claims in claims management system.
- Issued all approved claim settlement payments and claim expense payments.
- Prepared files for open and closed claim audits.
- Sent mail to processing unit for scanning into paperless claims system.
- Maintained department trial calendar on Excel spreadsheet.
- Scheduled monthly video conference and set up video equipment.
- Archived closed files on a bi-annual basis.
- Provided administrative support to the claims staff and completed special projects as assigned.
- Healthcare Claims
- Obtained Casualty Claims Law Specialist designation-October 2009.
Broker Assistant
A. J. Renner & Associates
04.2006 - 06.2007
- Issued quotes, binders and certificates of insurance.
- Reviewed policies and requested endorsements from insurance carriers.
- Responsible for sending out renewal requests 90 days prior to renewal.
- Ordered loss runs for renewal accounts and new business.
- Gathered information on exposures and operations to support preparation of submission and coverage specifications as needed.
- Supported a book of business of $14 million in premium (approximately 150 accounts).
Broker Assistant
Travis-Pedersen and Associates
09.2003 - 03.2005
- Cleared new business submissions in a timely manner.
- Issued quotes, binders and certificates of insurance.
- Reviewed policies and any subsequent endorsement activity.
- Ordered loss runs for new and renewal accounts.
- Worked with accounting department to clear up any issues or discrepancies.
- Obtained Producer's License-Property and Casualty-November 2003.
Claims Coordinator
GenStar Insurance Services, LLC
08.2000 - 10.2002
- Responsible for opening and closing all commercial claims files in company mainframe system.
- Corresponded with vendors and attorneys.
- Issued all approved claim settlement payments and claim expense payments for four examiners in a multi-state territory.
- Calculated all reinsurance allocations.
- Completed special projects as assigned.
Underwriting Technical Assistant
GenStar Insurance Services, LLC
02.2000 - 08.2000
- Evaluated new and renewal policies and endorsements against prescribed criteria to determine if risk qualifies for acceptance.
- Issued binders and invoices on new and renewal policies.
- Responded promptly to all internal and external account queries.
- Reviewed Certificates of Insurance and informed the underwriter of any discrepancies.
- Checked on policy/endorsement issuance problems for the underwriting staff.
- Verified accuracy of premium transactions, including commission differences and invoice transactions.
Image Coordinator
GenStar Insurance Services, LLC
05.1999 - 02.2000
- Opened mail, sorted and prepared incoming risk correspondence and archive documents for scanning.
- Performed scanning of prepared document batches.
- Determined the appropriate document type/attributes and performed the data entry.
- Collected and distributed interoffice and incoming documents within the branch office.
Education
Bachelor of Science Degree - Psychology
Bradley University
Peoria, ILSkills
- Policy processing
- Risk evaluation
- Underwriting support
- Claims management
- Data analysis
- Customer relationship management
Timeline
Underwriting Technician
ISMIE Mutual Insurance Company
11.2024 - Current
Underwriting Technician- Property
Allianz Global Corporate & Specialty
06.2023 - 11.2024
Client Service Manager II
Gallagher- Law Firms Practice
09.2021 - 06.2023
Technical Assistant- Casualty Reinsurance
Guy Carpenter
09.2020 - 09.2021
Account Manager- Casualty Reinsurance
Willis Towers Watson
01.2013 - 09.2020
Temporary Claims Associate- Aviation
Allianz Global Corporate & Specialty
07.2012 - 12.2012
Claims Assistant- Healthcare Claims
AIG
06.2007 - 11.2010
Broker Assistant
A. J. Renner & Associates
04.2006 - 06.2007
Broker Assistant
Travis-Pedersen and Associates
09.2003 - 03.2005
Claims Coordinator
GenStar Insurance Services, LLC
08.2000 - 10.2002
Underwriting Technical Assistant
GenStar Insurance Services, LLC
02.2000 - 08.2000
Image Coordinator
GenStar Insurance Services, LLC
05.1999 - 02.2000
Bachelor of Science Degree - Psychology
Bradley University