Joseph Grana
Naperville,IL
Summary
Proven achiever with extensive experience at McDonald's Restaurant, excelling in customer service and POS system operation. Demonstrated ability to enhance customer satisfaction, mentor new hires for quicker integration, and collaborate effectively across teams. Skilled in cash handling and resolving service issues, significantly improving brand trust and operational efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Team Member
McDonald's Restaurant
06.2023 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Expedited order processing to ensure timely deliveries and reduce wait times for customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Naperville Central High School
Naperville, IL05.2024
Skills
- POS System Operation
- Cash Handling
- Customer Focus
- Customer Service
- Payment Processing
- Customer inquiries
- Product Knowledge
- Brand representation
- Order Fulfillment
Accomplishments
Graduated with Honors in May 2024 and will attend College of DuPage on a full time basis beginning August 2024 studying the field of Criminal Justice.
Timeline
Customer Service Team Member
McDonald's Restaurant
06.2023 - Current
High School Diploma -
Naperville Central High School
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