Joseph Gray
Surprise,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Assistant Operating Partner
P.F. Chang's Bistro
03.2017 - Current
- Set and implemented promotional strategies to drive business growth.
- Implemented quality control measures to ensure consistent delivery of products or services.
- Oversaw recruitment efforts selecting top talent contributing to a diverse workforce capable of addressing complex business challenges.
- Led a high-performing team, fostering an environment of collaboration and continuous improvement.
- Monitored competitor activities closely enabling strategic shifts as needed ensuring continued growth in market share.
Bar Manager
P.F. Chang's Bistro
03.2014 - 01.2017
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Floor Manager
Babbo Italian Eatery
01.2009 - 03.2014
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Associate Of Business Administration -
Columbia Basin College
Pasco, WASkills
- Operational Excellence
- Data-driven decision-making
- Efficiency optimization
- Training and coaching
- Compliance understanding
- Recruitment and hiring
- Operations Management
Timeline
Assistant Operating Partner
P.F. Chang's Bistro
03.2017 - Current
Bar Manager
P.F. Chang's Bistro
03.2014 - 01.2017
Floor Manager
Babbo Italian Eatery
01.2009 - 03.2014
Associate Of Business Administration -
Columbia Basin College