Joseph Gray
San Diego,California
Summary
Versatile and results-driven professional with a robust background at Sol Pursuit, adept in navigation techniques and team management. Excelled in enhancing safety, efficiency, and customer satisfaction through innovative problem-solving and meticulous attention to detail. Proven track record in emergency response and inventory management, significantly improving operational outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
First Mate
Sol Pursuit
San Diego
05.2019 - Current
- Oversaw ship operations during travel and kept watch for hazards.
- Checked navigation tools and telecommunications equipment prior to embarking on journeys to verify operational status.
- Supervised maintenance activities such as painting, cleaning, repair work.
- Utilized navigation resources to chart routes and maintain optimal course for vessel.
- Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip.
- Provided guidance to deck crew members in their assigned tasks.
- Oversaw inventory management for supplies needed aboard vessel.
- Prepared voyage plans according to instructions from Captain or Chief Mate.
- Navigated courses and determined speeds using navigation tools.
- Ensured the safe and efficient navigation of the vessel.
- Performed navigational watch duties while underway including bridge lookout, steering, and communication with other vessels or shore stations.
- Organized, supervised, and coordinated all deck operations on board.
- Created nautical maps and provided assistance in maritime rescue operations.
- Checked for oil spills and other pollutants around ports, harbors, and beaches.
Tour Guide
San Diego Zoo
San Diego, CA
05.2015 - 05.2019
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Entertained visitors and tourists with various props and signs to maximize engagement.
- Navigated through diverse weather conditions and environments to deliver tours without compromising quality or safety.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Promoted additional services and attractions to visitors, contributing to increased revenue.
- Implemented interactive elements into tours to enhance visitor participation and enjoyment.
- Described tour points of interest to group members, responding to general inquiries and questions.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Conducted engaging and informative tours for groups of varying sizes, ensuring a memorable experience.
- Adhered to company policies and procedures when dealing with guest complaints or inquiries.
Store Manager
San Diego Bike And Kayak
San Diego , CA
03.2010 - 11.2014
- Organized promotional events to increase product awareness.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Updated POS system with new products and promotional offers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
Education
Associate of Arts - Economics
San Diego Mesa College
San Diego, CA06-2014
Skills
- Navigation techniques
- Equipment maintenance
- Emergency response
- Watchkeeping duties
- Inventory management
- Customer service
- Problem solving
- Attention to detail
- Team management
- Reliability
Certification
- 100 ton U.S.C.G Captains License
Languages
Spanish
Limited
References
References available upon request.
Timeline
First Mate
Sol Pursuit
05.2019 - Current
Tour Guide
San Diego Zoo
05.2015 - 05.2019
Store Manager
San Diego Bike And Kayak
03.2010 - 11.2014
Associate of Arts - Economics
San Diego Mesa College
Similar Profiles
Neil DuncanNeil Duncan
Department Manager & Pool Technician at Sani-Sol Pool & Spa, Division Of Sani-Sol Inc.Department Manager & Pool Technician at Sani-Sol Pool & Spa, Division Of Sani-Sol Inc.
Patricia TroutmanPatricia Troutman
Career Break at Personal Goal PursuitCareer Break at Personal Goal Pursuit
Jake HicksJake Hicks
Founder at One Pursuit (Consulting + Media)Founder at One Pursuit (Consulting + Media)