Joseph Greene
Unemployed
Pine Hills,FL
Summary
Outgoing game floor host elevating guest expectations by offering world-class service while promoting exciting amusement events and attractions. Offering proven guest service and cash handling experience in fast-paced environment to facilitate fun activities and food and beverage support. Performs shift requirements in adherence to rules and safety procedures.
Overview
4
4
years of professional experience
Work History
Flight Crew Member
DEFY Orlando
Orlando, FL
11.2022 - 04.2023
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Issued tickets to customers and collected payment and fees for desired services.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
Cashier
Dollar Tree
Zellwood, FL
06.2021 - 03.2022
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Game Floor Host
GameTime Ocoee
Ocoee, FL
03.2019 - 12.2019
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Issued tickets to customers and collected payment and fees for desired services.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Delivered information and details of interest about facility to visitors.
Busser
GameTime Ocoee
Ocoee, FL
03.2019 - 12.2019
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Education
High School Diploma -
Apopka High School
Apopka, FL 06.2018 - 06.2018
Skills
Customer assistance
Standard procedures
Equipment Repair
Materials distribution
Safety compliance
Google Workspace
MS Office
Timeline
Flight Crew Member
DEFY Orlando
11.2022 - 04.2023
Cashier
Dollar Tree
06.2021 - 03.2022
Game Floor Host
GameTime Ocoee
03.2019 - 12.2019
Busser
GameTime Ocoee
03.2019 - 12.2019
High School Diploma -
Apopka High School
06.2018 - 06.2018