Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Greene

Goodrich

Summary

Experienced General Manager with a proven track record at Randy Wise Hyundai, excelling in operations management and team leadership. Spearheaded strategic initiatives that drove year-over-year business growth while enhancing customer satisfaction. Adept at training and coaching teams, implementing cost-saving measures, and optimizing processes for improved efficiency.

Overview

38
38
years of professional experience
1
1
Certification

Work History

General Manager

Randy Wise Hyundai
03.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

General Manager

Randy Wise Ford
06.2012 - 03.2023
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.

General Manager

Randy Wise Hyundai
06.2005 - 08.2012
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Formulated policies and procedures to streamline operations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Parts Manager

Randy Wise Chevrolet
10.1993 - 06.2001
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
  • Supervised and trained staff on product knowledge and customer service.

Assistant Used Vehicle Sales Manager/F&I Manager

Randy Wise Chevrolet
06.1990 - 10.1993
  • Conducted regular performance reviews with sales staff members, setting specific targets for continued growth and development.
  • Collaborated with other department managers to ensure seamless operations across all aspects of the dealership''s business functions.
  • Implemented robust CRM software to track leads efficiently, resulting in improved conversion rates and increased sales revenues.
  • Monitored dealership performance metrics regularly to identify areas for improvement and implement corrective actions as needed.
  • Increased used vehicle sales by implementing effective marketing strategies and providing exceptional customer service.
  • Successfully resolved customer complaints and concerns, resulting in high levels of satisfaction and sustained goodwill for the dealership.
  • Analyzed regional market data to adjust pricing strategies accordingly, maximizing profitability while maintaining competitiveness within the industry.
  • Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.

Auditor

Team Management/ Serra Automotive
06.1987 - 06.1990
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.

Education

Bachelor of Arts -

Albion College
Albion, MI
05-1987

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Efficient multi-tasker
  • Training and coaching
  • Team leadership

Certification

Joe Verde Sales Management training levels 1 and 2.

NCM Used Vehicle training levels 1 and 2.

Timeline

General Manager

Randy Wise Hyundai
03.2023 - Current

General Manager

Randy Wise Ford
06.2012 - 03.2023

General Manager

Randy Wise Hyundai
06.2005 - 08.2012

Parts Manager

Randy Wise Chevrolet
10.1993 - 06.2001

Assistant Used Vehicle Sales Manager/F&I Manager

Randy Wise Chevrolet
06.1990 - 10.1993

Auditor

Team Management/ Serra Automotive
06.1987 - 06.1990

Bachelor of Arts -

Albion College

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