Joseph Gregurich
Huntington Beach,CA
Summary
Dynamic leader with proven expertise in customer service management and team leadership honed at Texas Roadhouse Restaurant. Excelled in resolving escalated complaints, enhancing patronage through exceptional service, and spearheading staff development. Skilled in multitasking and problem-solving, achieving significant improvements in service delivery and team performance.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
13
13
years of professional experience
Work History
Resident Relations Coordinator
Bridge Property Management
01.2025 - Current
- Coordinated move-in and move-out logistics, minimizing disruptions and ensuring smooth transitions for all parties involved.
- Monitored online reviews and testimonials from current or former residents, addressing any negative feedback proactively to improve overall reputation management strategies.
- Implemented efficient systems for tracking work orders and maintenance requests, streamlining communication between residents and maintenance staff.
- Improved resident satisfaction by addressing concerns promptly and providing personalized solutions.
- Managed resident communications, ensuring timely responses to inquiries and resolving issues effectively.
- Strengthened relationships with local businesses, negotiating partnerships to provide exclusive discounts and offers for residents.
- Enhanced community engagement through the organization of social events and activities for residents.
- Collaborated with property management team to implement strategic initiatives aimed at improving resident relations.
- Coordinated resident appreciation events, recognizing outstanding tenants and promoting a sense of pride within the community.
Service Manager
Texas Roadhouse Restaurant
03.2014 - Current
- Established team priorities, maintained schedules and monitored performance.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Leasing Consultant
Trinity Property Consultants
02.2012 - 03.2014
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Education
Bachelor of Arts - Business Administration
California State University, Fullerton
Fullerton, CA06-2004
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Customer service management
- Reliable and responsible
- Employee training and development
Languages
Spanish
Full Professional
Timeline
Resident Relations Coordinator
Bridge Property Management
01.2025 - Current
Service Manager
Texas Roadhouse Restaurant
03.2014 - Current
Leasing Consultant
Trinity Property Consultants
02.2012 - 03.2014
Bachelor of Arts - Business Administration
California State University, Fullerton
Similar Profiles
Brandee RankinsBrandee Rankins
Assistant Business Manager at Willow Bridge Property ManagementAssistant Business Manager at Willow Bridge Property Management
Haylee AlvordHaylee Alvord
Property Manager at Bridge Property ManagementProperty Manager at Bridge Property Management
Greg GreenGreg Green
Leasing Manager at Bridge Property ManagementLeasing Manager at Bridge Property Management
Anthony LobatoAnthony Lobato
Apartment Maintenance Technician at Bridge Property ManagementApartment Maintenance Technician at Bridge Property Management
Grace ScottGrace Scott
Retail Store Manager at Sunny DaysRetail Store Manager at Sunny Days