Joseph Gross
Manhattan,NY
Summary
Reliable and honest Porter/Concierge that is skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.
Overview
9
9
years of professional experience
Work History
Porter/Concierge
Diversity Services Group
08.2020 - Current
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Maintained building exteriors for professional, clean presentation standards.
- Increased workplace safety by immediately reporting potential hazards.
- Resolved guest inquiries punctually and politely for professional customer service.
- Stored supplies safely and securely to prevent theft and damage.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Reconciled used supplies against inventories for timely stock replenishment.
- Carried and transported guest luggage for smooth check-in and check-out processes.
- Updated visitor and delivery logs for correct, current security records.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Operated buffers and burnishers to clean and polish floors.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Doorman/Porter
Halstead Management Ltd.
06.2018 - 01.2019
- Provided security to prevent unauthorized persons from entering the premises
- Effectively communicated with residents to announce guests, deliveries, and utility services
- Performed building-wide sanitation duties in compliance with New York State law in a condominium containing 23 floors
- Performed daily maintenance and assisted in utility services of 400-unit residential building.
Doorman/Porter
VideoRoom
11.2014 - 05.2016
- A porter and doorman with experience in maintainence, sanitation duties, and delivery work
- My keys to success are communication, teamwork, and organizational skills.
Education
Borough of Manhattan Community College
05.2012
High School of Art & Design
05.2012
Skills
- Bilingual and fluent in both English and Spanish
- Proficient in Microsoft Word, Excel, PowerPoint, Microsoft Office, Adobe Photoshop & Adobe Illustrator
- Team player
- Works well with children
- Strong communication
- Project management
- Organizational skills
- Customer Service
- Materials Organization
- Facility Cleaning
- Safety Protocols
- Creave problem solving
- Strong Work Ethic
Timeline
Porter/Concierge
Diversity Services Group
08.2020 - Current
Doorman/Porter
Halstead Management Ltd.
06.2018 - 01.2019
Doorman/Porter
VideoRoom
11.2014 - 05.2016
Borough of Manhattan Community College
High School of Art & Design
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