Joseph Grosso
Angola,NY
Summary
Dynamic professional with a proven track record at Frontier Central School District and Chase Bank JP Morgan, enhancing safety and customer satisfaction. Skilled in problem-solving and excellent communication, I've streamlined operations and improved efficiency. Achieved significant cost reductions and fostered strong team collaboration, demonstrating reliability and critical thinking in high-stakes environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Ground Crew Worker
Frontier Central School District
07.2015 - 12.2024
- Improved safety standards through regular equipment inspections and maintenance procedures.
- Maintained a high level of professionalism and attention to detail during all ground crew activities, ensuring adherence to regulatory standards and guidelines.
- Enhanced ground crew efficiency by implementing streamlined communication protocols between team members.
- Ensured proper fueling procedures were followed, resulting in optimal fuel consumption and reduced costs for airlines.
- Maintained clean work areas, promoting productivity and minimizing potential hazards for crew members.
- Increased job site organization by maintaining an accurate record of materials used throughout each project phase.
- Aided in damage prevention efforts by carefully identifying potential threats before beginning excavation processes.
- Promoted workplace safety by participating in regular training sessions and adhering to industry best practices.
- Optimized project efficiency through active participation in pre-construction meetings with supervisors, discussing goals, timelines, and resource allocation plans for upcoming projects.
- Completed daily tasks efficiently while adhering to strict quality standards and regulations set forth by the company.
Collection Specialist
Chase Bank JP Morgan
01.2014 - 05.2018
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
- Used skip tracing and other techniques to locate debtors.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
Education
High School Diploma -
Lake Shore Central School
Angola, NY06-1992
Skills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
- Active listening
- Decision-making
Timeline
Ground Crew Worker
Frontier Central School District
07.2015 - 12.2024
Collection Specialist
Chase Bank JP Morgan
01.2014 - 05.2018
High School Diploma -
Lake Shore Central School
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