Joseph Grund
Eau Claire,WI
Summary
Reliable and upbeat leader, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Sales Associate
Mattress Firm
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Negotiated final sale price
- Properly filed all necessary paperwork
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Window Technician
Squeegee Squad
02.2023 - 10.2023
- Maintained proper handling, storage, mixing and application procedures when working with detergents and chemicals.
- Wiped windows, glass surfaces and mirrors to give public and employee areas professional and clean appearances.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Server
Northern Tap House
10.2021 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Winona Senior High School
Winona, MN06.2018
Skills
- Microsoft Access
- Conflict Resolution
- Returns and Refunds
- Stockroom Upkeep
- Product Recommendations
- Retail Store Operations
- Effective Selling Techniques
- Customer Service
- Multitasking Strengths
- POS System Operations
- Complex Problem-Solving
- Verbal Communication
Timeline
Window Technician
Squeegee Squad
02.2023 - 10.2023
Sales Associate
Mattress Firm
10.2022 - Current
Server
Northern Tap House
10.2021 - 01.2023
High School Diploma -
Winona Senior High School
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