Joseph Gruver
Stockertown,PA
Summary
Dynamic and results-oriented team leader with a proven track record of optimizing departmental operations to achieve strategic objectives. Expertise in aligning talent with roles that enhance overall performance while fostering a culture of excellence and accountability. Committed to driving continuous operational improvement through innovative solutions and proactive engagement. Adept at navigating challenges while maintaining a focus on team cohesion and productivity.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Jersey Mikes
07.2024 - 12.2024
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
Shift Lead
Jersey Mikes
12.2024 - 06.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Kept employees operating productively and working on task to meet business and customer needs.
Assistant Manager
Jersey Mike's
06.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives, and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Built relationships with other managers in my district
- Used business expertise to improve overall sales and business
Education
High school diploma -
Commonwealth Charter Academy
Skills
- Personnel oversight
- Talent acquisition and assessment
- Meeting facilitation
- Strategic thinking
- Onboarding and skills development
- Strategic workload organization
- Performance feedback analysis
- Process improvement strategies
- Operations management
Accomplishments
- Supervised team of 15-20 staff members.
- Awarded for "Best Quarterly Labor" in December 2024.
- Managed a store that is in the top 50 for sales nationwide.
Certification
- Driver's License
- ServSafe Manager Certification
- Food Handler Certification
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Jersey Mike's
06.2025 - Current
Shift Lead
Jersey Mikes
12.2024 - 06.2025
Crew Member
Jersey Mikes
07.2024 - 12.2024
High school diploma -
Commonwealth Charter Academy