JOSEPH G. SPRINGER
Murchison,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Operations
Keith Hodges Collision Center
Tyler, Texas
02.2024 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Maintained budgeting documents for accurate tracking of expenses.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Identified areas where process improvements could be made resulting in increased productivity.
CONTRACT SPECIALIST IV
TEXAS HEALTH AND HUMAN SERVICES
Austin, TX
11.2021 - 02.2024
- Performs complex (journey-level) contract management work including contract enrollment, maintenance, and monitoring
- Operates under general supervision, afforded a moderate degree of latitude in exercising initiative and independent judgment.
- Offers guidance and technical support on program regulations and policies to contractors. Develops, negotiates, and processes contracts and amendments for State Hospitals and state supported living centers.
- Monitors contract performance, encompassing service delivery and fiscal oversight.
- Participating in the State Office of Administrative Hearings.
- Develops, implements, and oversees corrective actions and sanctions.
- Conducts investigations and validates complaints from individuals, the community, and department staff regarding contract performance.
- Interpreting and clarifying standards, policies, and procedures enhances program operations and performance.
- Reviews contractor billings and resolves billing rejections, problems, and/or issues.
- Manages relatively complex contract applications and provides assistance with projects.
- Offers information and technical support to contract personnel.
- Identifies training needs, assists with the development of training materials, and may provide guidance to contract or department staff to enhance performance, correct non-compliance issues, provide consistency, and improve the quality of services to individuals.
BUSINESS SERVICES OFFICER
TEXAS HEALTH AND HUMAN SERVICES
05.2020 - 10.2021
- Coordinate and implement the administrative support services for all HHS agency programs within a specific regional area.
- Work encompasses a broad spectrum of facility support tasks, including facility leasing and management, space planning, overseeing office relocations, conducting safety and security inspections, and follow-up actions, coordinating maintenance efforts, initiating and managing contracts, asset management, and other responsibilities to ensure the seamless functioning of regional client service programs.
- Provides consultative services, guidance, and technical assistance to customers in agency programs.
- Conducts analysis of program requests and formulates action plans to satisfy or surpass the requirements.
- Consultation with contractors, lessors, public officials, and representatives from both internal and external agencies is conducted to address issues and guarantee the ongoing provision of services in support of HHS regional programs.
- Conducting onsite studies and analyzing operations in designated regional office locations is essential to gather data, identify trends, solve issues, and guarantee adherence to building regulations, safety codes, and other relevant facility standards.
- Prepares reports on findings and recommends enhancements to procedures, and the initiation of new practices.
- Plan, assign, and supervise the work of others.
- Operates under minimal supervision, granted significant leeway for the exercise of initiative, independent judgment, and decision-making.
MWD Engineer
NABORS DRILLING
12.2018 - 05.2020
- Review Well Plan and communicate with client geologist, client engineer, and/or other company representatives to discuss all changes deemed necessary.
- Selecting necessary tools to implement the Well Plan.
- Interpret the MWD information and apply drilling expertise, problem-solving ability, and drilling experience to ensure the well is drilled according to the well plan.
- Performed engineering calculations and analysis to design and develop MWD tools for directional drilling operations.
- Troubleshot problems with existing MWD systems during drilling operations.
Well Test Operator/Field Supervisor
PAR3 ENERGY SERVICES
01.2018 - 12.2018
- Operated and maintained well test equipment, including separators, pumps, flow lines and valves.
- Monitored wellhead pressures to ensure optimal production levels.
- Analyzed data from pressure tests to determine the condition of the wellbore.
- Calibrated instruments and verified accuracy of readings prior to testing activities.
- Maintained accurate records of all testing operations, results and discrepancies found during testing processes.
- Assisted in troubleshooting process control systems related to wellhead production issues.
Site Safety Technician
GRYPHON OFS
07.2017 - 01.2018
- Maintain accurate site accountability, and POB reports with hours worked reporting directly to company man
- Rig up and Rig down H2S gas monitoring systems and establishing muster points for site emergencies
- Communicating all safety requirements to personnel on location while ensuring that all company requirements are covered
CEO
GREEN BUG INC.
Tyler, TX
10.2011 - 07.2017
- Provide strategic and operational leadership to develop a pest and construction company.
- Managed executive team members to ensure successful execution of projects in a timely manner.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Implemented technological solutions designed to improve operational effectiveness.
- Represented the organization at conferences, events, networking activities., as needed.
- Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
Senior Business Analyst
GLOBAL RESOURCES LLC
Chicago, IL
09.2011 - 10.2011
- Developed business process models to identify and document customer requirements.
- Performed root cause analysis to determine underlying issues in complex problems.
- Prepared cost and benefit analyses to support decision-making regarding potential solutions.
- Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
- Identified opportunities for automation of manual processes through technology solutions.
- Researched industry trends and best practices related to business analytics tools and techniques.
Education
Business Computer Information Systems -
Texas State University
09.2011
Associates of science - Business Administration, Engineering, Network Administration
Tyler Junior College
05.2010
Skills
- Access
- Auto-CAD
- Excel
- HTML
- Inventor
- MS Word
- Outlook
- Power Point
- QuickBooks
- Windows Server
- Mac OS
- TMHP
- Knowledge of Accounting Principals
- Solutions to administrative and financial problems
- Producing statistical reports
- Making budget projections
- Analyzing financial data
- Business Analyst
- CTMC Contract Management
- HR duties
- KPI Tracking
- Financial controls implementation
- Process Improvements
- Strategic planning and execution
- Process Improvement
Certification
- Texas Certified Contract Manager #1900016402
Accomplishments
- PHI THETA KAPPA Honor Society Member since Fall 2009
- Deans List 4 semesters
Training
- Knowledge of Accounting Principles
- Solutions to administrative and financial problems
- Ability to communicate effectively orally and in writing
- Ability to maintain effective working relationships with others
- Gathering, analyzing, presenting statistical data and producing statistical reports
- Making budget projections
- Analyzing financial data
- Networking Project Management
- Leadership
- Microsoft Networking
- Microsoft Desktop Support
- Business Analyst
- CTMC Contract Management
- CAFM
- CAPPS
- HR duties
- Hiring personnel
- Screening applications
- Interviewing candidates
Languages
Spanish
Professional
Timeline
Director of Operations
Keith Hodges Collision Center
02.2024 - Current
CONTRACT SPECIALIST IV
TEXAS HEALTH AND HUMAN SERVICES
11.2021 - 02.2024
BUSINESS SERVICES OFFICER
TEXAS HEALTH AND HUMAN SERVICES
05.2020 - 10.2021
MWD Engineer
NABORS DRILLING
12.2018 - 05.2020
Well Test Operator/Field Supervisor
PAR3 ENERGY SERVICES
01.2018 - 12.2018
Site Safety Technician
GRYPHON OFS
07.2017 - 01.2018
CEO
GREEN BUG INC.
10.2011 - 07.2017
Senior Business Analyst
GLOBAL RESOURCES LLC
09.2011 - 10.2011
Business Computer Information Systems -
Texas State University
Associates of science - Business Administration, Engineering, Network Administration
Tyler Junior College
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