Joseph Guitron

Work History

Mount Diablo Resourse Recovery

01.2020 - Current

Answers radio, phone, & emails accordingly.
Maintains an accurate records of all driver and customer incidents ensuring proper actions were taken.
Solely responsible for reviewing and processing all of the end of the month debris box billing.
Supports a clean city image by ensuring streets are free of debris after garbage collection was completed through third eye camera software.
Streamline route planning, suggesting adjustments for improved time management and overall effectiveness in waste collection duties.
Promotes recycling efforts within the community, educating residents on proper disposal methods for recyclable materials.
Works closely with Contra Costa County to remove illegal dumping from our service area.
Supports driver's in maintaining a clean driving record by vigilantly monitoring traffic conditions and providing timely alerts about potential hazards or obstacles on the route.
Applies strong problem-solving skills during unexpected delivery challenges, finding solutions that minimally impacted timelines or customer satisfaction levels.
Supports company reputation with professional conduct and appearance while representing the organization during neighborhood clean up events.

Mount Diablo Resourse Recovery

10.2018 - 01.2020

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Learned and adapted quickly to new technology and software applications.

Davidon Homes

03.2016 - 10.2018

Performed background, reference and credit checks as part of screening process of prospective tenants.
Greeted clients, showed apartments, and prepared leases.
Participated in exterior and interior property inspections to prepare for move-ins and move-outs.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Distributed legal notices in person, door posting, and through mail.
Prepared evidence in support of legal actions taken
Provided a testimony in court proceedings when necessary.
Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.