Joseph Gulik
Roscoe,IL
Summary
Dynamic General Manager with a proven track record at Autowarehousing Co., excelling in operational management and process improvement. Expert in budgeting and forecasting, I fostered cross-department collaboration, enhancing efficiency by 30%. Adept at employee training and conflict resolution, I consistently delivered exceptional customer experiences and built strong, lasting relationships.
Overview
14
14
years of professional experience
Work History
General Manager
Autowarehousing co
Chicago, Illinois
02.2025 - 04.2025
- Oversaw daily operations of warehousing and logistics activities.
- Managed team performance to ensure efficient workflow and productivity.
- Implemented safety protocols to maintain a secure work environment.
- Developed training programs for staff on procedures and safety standards.
- Analyzed operational processes to identify areas for improvement and efficiency.
- Facilitated cross-department collaboration to enhance service delivery and support needs.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Communicated with suppliers to ensure timely delivery of materials.
Regional Manager
Precision Vehicle Logistics
Belvidere, Illinois
10.2021 - 02.2025
- Oversaw daily operations across multiple regions to ensure efficient vehicle logistics.
- Implemented process improvements to streamline vehicle tracking and inventory management systems.
- Trained and mentored staff on best practices in logistics and operational efficiency.
- Developed regional strategies to optimize transportation routes and resource allocation.
- Conducted regular performance evaluations to maintain high operational standards within teams.
- Managed vendor relationships to secure reliable service providers for vehicle transport needs.
- Analyzed market trends to identify opportunities for growth in vehicle logistics services.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Created and maintained relationships with key customers in the region.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Resolved conflicts between customers and employees within the region.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
- Aligned procedures and protocols with changing business demands.
- Evaluated customer feedback and adjusted company processes accordingly.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Developed annual budgets for each district within the region.
- Developed and implemented clear policies and procedures across multi-state area.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
Operations Manager
Autowarehousing co
Chicago, Illinois
02.2011 - 10.2021
- Managed daily operations to streamline workflow and improve efficiency.
- Implemented process improvements to optimize resource allocation and reduce delays.
- Trained and mentored staff on operational best practices and safety procedures.
- Monitored inventory levels to ensure adequate supply for production needs.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Education
Business Administration
Eastern Illinois University
Charleston, IL05-2002
Bachelor of Arts - Communications
Eastern Illinois University
Charleston, IL05-2002
Skills
- Operational management
- Budgeting and forecasting
- Customer relationship management
- Inventory control
- Team performance evaluation
- Process improvement
- Project coordination
- Cross-department collaboration
- Problem solving
- Effective communication
- Employee training
- Conflict resolution
Timeline
General Manager
Autowarehousing co
02.2025 - 04.2025
Regional Manager
Precision Vehicle Logistics
10.2021 - 02.2025
Operations Manager
Autowarehousing co
02.2011 - 10.2021
Business Administration
Eastern Illinois University
Bachelor of Arts - Communications
Eastern Illinois University
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