JOSEPH GURGUIS
Lincolnwood,IL
Summary
Industrious candidate with outstanding track record of success in developing and managing strategic partnerships and
driving positive business outcomes. Adept at identifying and capitalizing on business opportunities, developing and
executing account plans, and building strong customer relationships. Proven ability to collaborate with internal and external
stakeholders to manage and grow strategic relationships.
Overview
8
8
years of professional experience
Work History
Sales and Leasing Specialist
Zeigler Buick Gmc Of Lincolnwood
2024.06 - Current
- Achieved monthly and annual sales quotas by providing personalized customer experiences and understanding their unique needs.
- Expertly guided customers through the car buying process, from initial inquiry to financing and delivery, ensuring a seamless experience.
- Leveraged in-depth knowledge of automotive products, features, and market trends to present tailored solutions to potential buyers.
- Trained and mentored new sales team members on dealership processes and customer service best practices.
- Developed a deep understanding of the dealership's inventory, automotive features, financing options, and industry trends to provide informed recommendations tailored to each customer’s needs.
- Successfully negotiated pricing, financing, and trade-in deals, ensuring customer satisfaction while maximizing dealership profits.
Relationship Banker
JP Morgan Chase
2023.11 - 2024.02
- As a banker at Chase, my role revolves around providing comprehensive financial solutions and personalized service to our valued customers
- I engage with clients to understand their financial goals, offering a range of banking products and services tailored to their needs
- Whether it's opening new accounts, assisting with loans and mortgages, or providing investment guidance, I strive to ensure that each customer receives the support and guidance necessary to achieve their financial objectives
- I also focus on building long-term relationships with clients, earning their trust through transparent communication and reliable assistance.
RELATIONSHIP MANAGER BUSINESS OWNER SPECIALIST
Bank of America
2023.01 - 2023.08
- As a Relationship Manager Business Owner Specialist my role was focused on building strong relationships with business clients and providing them with tailored financial solutions
- I engaged in in-depth discussions to understand their unique needs and challenges, offering specialized products and services to support their growth and success
- Managing business accounts, facilitating loans, and offering strategic financial advice were key aspects of my day-to-day responsibilities
- I navigated complex regulatory frameworks while ensuring transparency and compliance in all transactions
- Collaborating with business owners and entrepreneurs, I aimed to be a trusted advisor, helping them navigate financial decisions and achieve their business objectives
- My work was driven by a commitment to empowering businesses to thrive in a competitive landscape while mitigating risks and fostering long-term partnerships.
Relationship Banker
Bank of America
2021.12 - 2023.01
- Advised customers on bank products, services and financial options, modified, opened & closed customers accounts
- Responded promptly to customer queries and complaints to find solutions and diffuse situations
- Reduced bank losses by setting successful risk management policies.
Greeter Manager
Windy City Limousine
2018.05 - 2023.01
- As a greeter manager for our limo company, my role is to ensure that every client's experience begins with a warm and welcoming atmosphere
- I oversee a team of greeters who are the first point of contact for our clients, whether they're arriving at airports, hotels, or other locations
- It's my responsibility to train and empower our greeters to provide exceptional customer service, including assisting with luggage, offering information about our services, and ensuring that clients feel valued and comfortable throughout their journey
- I also coordinate with drivers and dispatchers to streamline the arrival and departure process, ensuring that clients are promptly matched with their designated limousines
- By prioritizing professionalism, courtesy, and attention to detail, I aim to leave a lasting positive impression on every client we serve.
OFFICE COORDINATOR
IPromo
2020.11 - 2021.09
- As the office coordinator for our PPE company, my role is pivotal in ensuring smooth and efficient operations within our workplace
- I handle a diverse range of administrative tasks, including managing office supplies, organizing meetings and appointments, and maintaining communication with internal teams and external stakeholders
- My responsibilities extend to overseeing inventory levels of PPE products, coordinating shipments and deliveries, and ensuring timely fulfillment of orders
- Additionally, I support our team by assisting with document preparation, data entry, and record keeping to uphold compliance standards and regulatory requirements
- By providing reliable logistical support and fostering a collaborative work environment, I contribute to the overall success and effectiveness of our company in meeting the critical needs for personal protective equipment.
SALES ASSOCIATE
Finish line
2017.07 - 2017.08
- As a sales associate at Finish Line, my role is to provide exceptional customer service while helping customers find the perfect footwear and apparel for their needs
- I greet and engage with customers as they enter the store, actively listening to their preferences and offering knowledgeable advice on products and styles
- I assist customers in finding the right size, fit, and style, ensuring they leave satisfied with their purchase
- Additionally, I handle cash transactions, process exchanges and returns, and maintain a clean and organized store environment
- Through my passion for athletic footwear and dedication to customer satisfaction, I aim to create a positive shopping experience that keeps customers coming back to Finish Line for their athletic and lifestyle needs.
CUSTOMER SERVICE
Marianos
2016.11 - 2017.05
- Communicated with the pricing agents about getting prices changed and a price tag or sign to be made to display above the product
- Respond to questions and concerns about service, and escalate calls appropriately
- Promote the company's products and services to the customers.
Education
High school or equivalent - Business Management
Niles West Highschool
Skokie, IL05.2017
Skills
- Customer care experience - 8 years
- Business development - 5 years
- Inventory coordination - 3 years
- Accounts payable and receivable - 5 years
- Trilingual, English. Arabic, Assyrian - 10+ years
- Sales strategy development
- Client Needs Assessment
- Interpersonal Relations
- Product presentation
Timeline
Sales and Leasing Specialist
Zeigler Buick Gmc Of Lincolnwood
2024.06 - Current
Relationship Banker
JP Morgan Chase
2023.11 - 2024.02
RELATIONSHIP MANAGER BUSINESS OWNER SPECIALIST
Bank of America
2023.01 - 2023.08
Relationship Banker
Bank of America
2021.12 - 2023.01
OFFICE COORDINATOR
IPromo
2020.11 - 2021.09
Greeter Manager
Windy City Limousine
2018.05 - 2023.01
SALES ASSOCIATE
Finish line
2017.07 - 2017.08
CUSTOMER SERVICE
Marianos
2016.11 - 2017.05
High school or equivalent - Business Management
Niles West Highschool
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