JOSEPH GUTIERREZ
Pardeeville,WI
Summary
Accomplished Senior Systems Administrator with extensive experience in optimizing cloud computing and project management to strengthen IT security and enhance system performance at FleetGenius. Demonstrates expertise in leading cross-functional teams to streamline processes, boost system reliability, and elevate user satisfaction through innovative IT solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Systems Administrator
FleetGenius
01.2021 - 01.2024
- Collaborated with diverse IT vendors to manage and optimize various SaaS applications, including vendor selection, contract negotiation, implementation, and ongoing support to ensure alignment with organizational goals and user needs
- Skillful in managing, monitoring, and troubleshooting network operations using Cisco Meraki equipment, including configuring switches, firewalls, and access points, optimizing network performance, and ensuring reliable connectivity and security across the organization
- Managed and administered Microsoft Azure Active Directory (AAD) for over 300 users, including user provisioning, group management, access controls, and policy implementation
- Planned, designed, and deployed new VoIP systems, including evaluating vendors, designing infrastructure, managing system implementation, training users, and ensuring seamless integration with existing IT environments to improve communication efficiency
- Experienced in implementing, configuring, and managing Mobile Device Management (MDM) platforms, including device enrollment, policy creation, application deployment, and ensuring compliance with organizational security standards across diverse device ecosystems
Senior Technical Support Specialist
FleetGenius
01.2017 - 01.2021
- Diagnosed and resolved escalated support tickets while delivering exceptional customer service and maintaining SLA compliance by leveraging remote access tools for quick diagnosis
- Managed and maintained enterprise systems, including Active Directory, Azure, and Office 365 environments, ensuring optimal performance and security
- Performed system updates, patches, and backups to safeguard critical infrastructure and data integrity
- Streamlined operations by documenting system administration processes and gained in-depth knowledge of company products to deliver efficient, accurate technical support
- Led cross-functional teams in planning and executing IT project, achieving a 25% increase in project efficiency
- Provided technical support over the phone, email, and desktop chat, responding to all issues within 2 hours
Education
Associate of Applied Science - Accounting
Madison Area Technical College
MadisonSkills
- User Support
- Confidential Information Management
- Hardware and Software Troubleshooting
- Creative Problem-Solving
- Technical Documentation Management
- Data Interpretation
- Network Administration
- Efficient Project Delivery
- Teamwork
Certification
- Comptia CySA +
- Comptia Security +
- Comptia Network +
Timeline
Senior Systems Administrator
FleetGenius
01.2021 - 01.2024
Senior Technical Support Specialist
FleetGenius
01.2017 - 01.2021
Associate of Applied Science - Accounting
Madison Area Technical College
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