Summary
Overview
Work History
Education
Skills
Timeline
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JOSEPH GUTIERREZ

Tustin,CA

Summary

Detail-oriented Auditor with 4 months of experience in compliance and financial analysis. Proficient in conducting vehicle repurchase audits using Siebel CRM, IBM AS400, and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Demonstrated expertise in identifying inefficiencies, ensuring accuracy, and adhering to business guidelines. Committed to delivering meticulous work and contributing to the success of the organization.

Overview

5
5
years of professional experience

Work History

Consumer Affairs Analyst

KIA America
10.2024 - Current
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Leveraged advanced Excel skills to create streamlined templates for auditing needs, saving time and reducing errors.
  • Utilized IBM AS400 to analyze financial transactions, reconcile data discrepancies, and ensure audit compliance.
  • Extracted and reviewed customer account details from Siebel CRM to verify data integrity and detect irregularities.

Food Runner

Havoc House
10.2023 - 04.2024
  • Effectively communicated with chefs, servers and other kitchen staff to ensure accuracy and deliver meals on time
  • Provided excellent customer service by being attentive to guests' needs and requests
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.

Team Member

Jamba Juice
01.2022 - 01.2023
  • Communicated effectively with customers, supervisors, and team members
  • Performed opening and closing duties, including store cleaning and restocking
  • Arrived on time for shifts and adhered to company dress code guidelines
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Combo Clerk

Ralphs Supermarket
01.2020 - 12.2021
  • Utilized exceptional communication skills to effectively interact with customers and other staff members
  • Trained new employees on store policies and procedures as well as cash register operations
  • Attended to customer needs, questions, and complaints.
  • Worked cash register and processed credit card, check and cash transactions.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Bachelor of Science (B.S.) - Finance and Economics

Grand Canyon University
Phoenix, AZ
04.2024

Skills

  • Experience with querying and analyzing large datasets
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Financial Reporting & Auditing Software (IBM AS400, Siebel CRM)
  • Financial Statement Analysis
  • Document Management & Record-Keeping
  • Report Writing & Documentation
  • Decision-Making Under Pressure
  • Teamwork & Cross-Functional Collaboration
  • Project Leadership
  • Training & Mentorship
  • Time Management & Prioritization
  • Fast Learner & Self-Motivated
  • Open to Feedback & Professional Development

Timeline

Consumer Affairs Analyst

KIA America
10.2024 - Current

Food Runner

Havoc House
10.2023 - 04.2024

Team Member

Jamba Juice
01.2022 - 01.2023

Combo Clerk

Ralphs Supermarket
01.2020 - 12.2021

Bachelor of Science (B.S.) - Finance and Economics

Grand Canyon University

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