Joseph Gutierrez
South San Francisco,USA
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment. Seeking a role to leverage skills and experience for company success and personal growth.
Overview
17
17
years of professional experience
Work History
Operation Supervisor / Dispatch
Recology San Mateo County
01.2019 - 06.2025
- Resolved supervisor tickets in AS400, added route notes, and inputted service reminder tickets for drivers.
- Supervised daily operations to ensure compliance with safety regulations and company policies.
- Implemented process improvements that increased operational efficiency and reduced waste management costs.
- Coordinated schedules and workloads for team members, optimizing resource allocation across projects.
- Addressed customer complaints and requests for account management within designated areas.
- Provided drivers with new keys and/or remotes for customers who paid for inside service.
- Conducted quality accident and injury reports for drivers.
- Responded to locations of accidents or spills to log and assess damages.
- Processed property damage and liquidation reports.
- Performed monthly route and vehicle observations.
- Coordinated with dispatch regarding route assignments.
- Coached drivers on Drive Cam incidents.
- Managed AM dispatch operations.
- Assigned drivers to key routes based on seniority and qualifications.
- Processed all required paperwork for metal bin, cart, and BIC routes for drivers.
- Assigned overtime to drivers to cover open routes.
- Coordinated coverage for weekend routes.
Temping for Recology Sunset Scavenger
Nelson Staffing
01.2018 - 01.2019
- Responsible for making sure all toter tickets are exchanged and making sure all other toters are labeled properly.
- Preparing exchange list first thing in the morning and getting all the paperwork together for the sticker counts
- Exchanging out black and blue toters for customers and making sure all toters are in a straight line and facing the correct way
- Entering all data for the same day and sending out a report to customer support
- Helping with the key department, making sure all routes have the correct keys and in the correct order
- Communicating with the drivers to create maps for the next day route to insure we are all following one another
- Suppling my team with all materials they need to make sure the job gets done in a timely matter
- Investigate and resolve customer inquiries and complaints that cannot be resolved by the driver
- Going to meet with customers to do inquiries for inside service. Checking the distance, the elevation and the access.
- Helping the drivers out and completing any 311 alerts that come up in my area. Servicing city cans, picking up all debris around the city cans and any abandon waste near or in the area I am over looking
Foreman
Gallegos Construction
05.2017 - 12.2017
- Responsible for all aspects of small to medium size construction and remodeling homes.
- Demolition of existing walls, floor, plumbing and electrical
- Framing new walls
- Sheet rocking, taping, smoothing
- Texturing walls and ceilings
- Painting interior and exterior walls
- Electrical wiring
- Plumbing
Inventory Associate
Room and Board Inc.
09.2008 - 03.2017
- Responsible for all aspects of managing $45M worth of inventory while ensuring a safe, positive team environment to work.
- Receive all incoming inventory, ensuring piece count matches freight bills
- Inspect and process inventory to appropriate aisle and shelf within specified timeframes
- Process any defective or damaged pieces for return and reorder
- Ensure all orders are inspected, assembled and prepared for delivery ensuring it meets all customer aspects
- Process all returns and determine condition for reselling or destruction, maximize product returned to stock by identifying pieces that can be repaired
- Utilize SAP application for all processes regarding inventory including daily, weekly and monthly reporting
- Partner with Customer Support to resolve any customer delivery issues
- Partner with Retail Inventory Associate to order and deliver weekly inventory showroom needs and inventory for yearly showroom changes and process all display product for return
- Perform scheduled inventory counts and reconcile all inventory variances
- Utilize UPS Worldship for shipping website orders and replacement parts
- Build strong partnerships by proactively communicating any issues or concerns
- Ensure warehouse maintains high level of cleanliness and all equipment is well maintained
- Utilize my construction knowledge to paint warehouse and office areas
- Train all new staff for all inventory and merchandise quality positions of processes and product knowledge
- Serve as backup for Driver, Merchandise Quality Associate, Returns Associate, and Warehouse Associate positions
Education
General Education Diploma -
Skills
- SAP system expertise
- AS400 system management
- Proficient in Go Canvas
- Drive Cam operation/management
- Route Ware
- Excel
- Skilled in construction equipment use
- Proactive self-starter
- Collaborative team member
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Operations management
Timeline
Operation Supervisor / Dispatch
Recology San Mateo County
01.2019 - 06.2025
Temping for Recology Sunset Scavenger
Nelson Staffing
01.2018 - 01.2019
Foreman
Gallegos Construction
05.2017 - 12.2017
Inventory Associate
Room and Board Inc.
09.2008 - 03.2017
General Education Diploma -
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