Joseph Gutierrez

• Assisted with month-end closing, audits, and monitoring processes
• Processed invoices, journal entries, and employee reimbursements
• Reviewed and reconciled pre-paid card disbursements
• Streamlined fiscal processes to enhance accuracy and efficiency in financial reporting.
• Developed and maintained financial spreadsheets using advanced Excel functions for data analysis.
• Collaborated with cross-functional teams to ensure compliance with budgetary guidelines and regulations.
• Evaluated expense requests against established budgets to ensure responsible spending aligned with organizational goals.
• Ensured timely invoice processing for improved vendor relations and payment accuracy.

• Aided with teller duties and ensured member transactions were completed efficiently.
• Facilitated member onboarding by providing personalized assistance and guidance on credit union services.
• Resolved member inquiries efficiently, ensuring high levels of satisfaction and retention.
• Educated members on financial products, promoting informed decision-making and resource utilization.

• Led a team, provided training, conducted evaluations, and improved department performance
• Ensured compliance with regulations and company policies
• Implemented data-driven strategies to improve default prevention efforts among student loan borrowers.
• Assisted in the development of policies and procedures related to default prevention and intervention strategies, enhancing overall operational effectiveness.

Financial Aid Representative January 2009- February 2011

• Provided guidance to students on financial aid options and application processes.
• Reviewed and processed financial aid applications for accuracy and compliance with federal regulations.

Admissions Representative July 2008-January 2009

• Facilitated prospective student outreach through effective communication and relationship-building techniques.
• Guided applicants through admissions processes, ensuring timely submission of required documentation.
• Collaborated with academic departments to align enrollment strategies with institutional goals.

• Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
• Collaborated with team members to achieve daily sales targets through effective communication and teamwork.
• Assisted customers with product selection and inquiries, ensuring high levels of satisfaction.

• Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
• Assisted in visual merchandising, enhancing product displays to drive sales engagement.
• Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
• Monitored store cleanliness and safety standards, contributing to a welcoming environment.

• Delivered exceptional customer service by assisting shoppers with product selections and inquiries.
• Maintained visual merchandising standards to enhance store presentation and drive sales.

• Directed daily operations to ensure optimal store performance and customer satisfaction.
• Implemented inventory management systems to streamline stock replenishment and reduce discrepancies.
• Trained and mentored staff on sales techniques, product knowledge, and customer service excellence.
• Analyzed sales data to identify trends, enhancing merchandising strategies for increased revenue.
• Oversaw compliance with company policies, ensuring a safe and productive work environment for employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.

• Streamlined daily operations to enhance customer service and improve team efficiency.
• Developed training programs for new staff, fostering a collaborative work environment.
• Led team meetings to communicate goals, expectations, and performance feedback effectively.
• Enhanced merchandising strategies, driving increased foot traffic and customer engagement.
• Coordinated schedules to ensure adequate staffing during peak hours, maintaining service standards.
• Resolved customer inquiries and issues promptly, improving overall customer satisfaction ratings.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.