Joseph Gutierrez
Rio Rancho
Overview
32
32
years of professional experience
Work History
Operations Coordinator/Delivery Driver
Boxes,Bubble&Beans
Santa Fe
02.2023 - Current
- Coordinated daily operations to optimize workflow and ensure timely deliveries.
- Assisted in developing standard operating procedures to enhance operational efficiency.
- Maintained and analyzed inventory movement records, providing management with actionable reports.
- Supported team members in problem-solving and troubleshooting operational challenges.
- Planned delivery routing, team workflows, and promotional initiatives.
- Developed relationships and partnerships with business leaders.
- Monitored inventory levels to ensure adequate stock availability.
- Coordinated maintenance and repair schedules for equipment to minimize operational downtime.
Assistant General Manager
Nambe Falls travel Center
Santa Fe
06.2009 - 03.2023
- Oversaw daily operations to ensure efficient customer service at travel center.
- Managed staff scheduling to optimize team performance and coverage.
- Coordinated training programs for new employees to ensure understanding of service standards and enhance customer experience.
- Implemented inventory management practices to maintain stock levels.
- Assisted in developing marketing strategies to promote center services.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Conducted regular staff meetings to communicate updates and expectations.
- Monitored compliance with safety regulations and company policies.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake and prepared daily bank deposits to maintain financial accuracy and accountability.
- Tracked inventory levels and initiated orders for replenishment.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Oversaw inventory management practices to ensure stock levels met operational needs while minimizing excess.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Produce Manager
Wild Oats Natural Market
Santa Fe
04.1994 - 05.2009
- Managed daily operations of fresh produce department at natural market.
- Supervised staff to ensure quality and freshness of products.
- Coordinated inventory management to ensure stock levels met customer demand and reduced spoilage.
- Trained team members on product knowledge and customer service techniques to enhance customer experience.
- Created attractive displays to increase product visibility and drive sales.
- Implemented safety protocols to ensure a clean working environment.
- Collaborated with vendors to source high-quality organic produce.
- Analyzed sales trends to inform purchasing decisions and product offerings.
- Replenished, rotated and culled displays several times daily.
- Assisted customers with produce questions and special orders.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Resolved customer complaints promptly while maintaining a positive attitude towards customers.
- Coordinated with other departments to ensure proper merchandising of produce items throughout store locations.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs.
- Maintained records of purchases, storage temperatures, deliveries, and invoices for accuracy in financial reporting.
- Supervised staff members in the produce department, delegating tasks and training new employees.
- Reviewed daily sales reports identifying areas where sales are low so corrective action can be taken quickly.
- Built relationships with vendors through frequent communication regarding orders and shipments.
- Provided clear, attractive and consistent signage.
- Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.
- Maintained department equipment and advised general manager of equipment repair needs.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Assigned prices to produce items to align with margin and sales goals while remaining competitive.
- Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Organized weekly meetings with team members to discuss goals and objectives related to job performance.
- Established relationships with local farmers and suppliers to secure high-quality organic fruits and vegetables at reasonable prices.
- Maintained a safe work environment by adhering to all safety regulations and policies.
Education
GED -
Santa Fe Highschool
Santa Fe, NM02-1994
Skills
- Delivery routing
- Inventory management
- Standard operating procedures
- Process optimization
- Record maintenance
- Vendor partnerships
- Staff scheduling
- Budget management
- Time management
- Problem solving
- Decision making
- Customer relationship management
Languages
Spanish
Professional
Timeline
Operations Coordinator/Delivery Driver
Boxes,Bubble&Beans
02.2023 - Current
Assistant General Manager
Nambe Falls travel Center
06.2009 - 03.2023
Produce Manager
Wild Oats Natural Market
04.1994 - 05.2009
GED -
Santa Fe Highschool