Joseph Hafner II
Kingsport,NC
Summary
Dynamic and detail-oriented professional with extensive experience at Walmart as a Customer Service Manager, excelling in problem-solving and relationship building. Proven track record in enhancing customer satisfaction and reducing complaints through effective communication and teamwork. Skilled in machine operation and quality control, ensuring adherence to safety protocols and operational excellence.
Experienced with operating and maintaining doffing machinery in textile production environment. Utilizes problem-solving skills to ensure efficient workflow and high-quality results. Knowledge of team collaboration and adaptability to changing production needs.
Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Yarn Doffer
Partner Industrial
09.2024 - Current
- Doffing: Removing full bobbins/spools and replacing them with empty ones on various machines.
- Weighing Yarn: Accurately measuring the weight of yarn packages.
- Inventory Management: Creating and placing inventory tickets on yarn packages.
- Machine Operation: Assisting with starting and stopping lines, and ensuring proper machine operation.
- Quality Control: Patrolling lines and identifying potential quality issues.
- Safety: Following safety protocols, including pre-shift inspections for industrial trucks, and changing propane tanks if necessary.
- Work Area Maintenance: Cleaning the work area and ensuring it is organized and safe.
- Waste Handling: Collecting and baling waste yarn, and burning waste yarn.
- Other Duties: Assisting with other tasks as assigned by supervisors.
T5 Air Jet Operator
Unifi Manufacturing
01.2022 - 01.2024
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Conducted preventative maintenance on equipment to reduce repair costs.
Personal Care Assistant
PruittHealth
05.2022 - 12.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
Line Assembler
Lydall Thermal Acoustical
01.2019 - 05.2020
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Assisted quality assurance by inspecting items and removing defective parts.
- Reduced assembly time with proficient use of hand tools, power tools, and specialized equipment.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
- Improved safety standards by adhering to company protocols and maintaining a clean and organized work area.
- Protected team members by identifying and removing safety hazards, keeping pathways clear, and equipment properly stored.
- Boxed, labeled, and transported items to support assembly operations.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Operated various machines used in production processes.
Customer Service Manager
Walmart
01.2016 - 01.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Education
GED -
Fayetteville Technical Community College
Fayetteville, NC10-2016
Skills
- Workplace cleanliness
- Machine operation
- Safety procedures
- Hand-eye coordination
- Teamwork and collaboration
- Troubleshooting
- Problem-solving
- Attention to detail
- Production lines
- Assembly techniques
- Fastening techniques
- Precision measurement
- Manufacturing
- Repetitive work
- Assembly instructions
- OSHA compliance
- Quality control
- Machine setup
- Good manufacturing practices
- Visual inspections
- Materials management
- Equipment monitoring
- Product inspection
- Safety protocols
- Quality assurance controls
- QC
- Shipping support
- Deadline management
- Dependable and responsible
- Team communication and collaboration
- Relationship building
- Critical thinking
- Troubleshooting skills
- Tool use and repair
- Packing and shipping proficiency
Timeline
Yarn Doffer
Partner Industrial
09.2024 - Current
Personal Care Assistant
PruittHealth
05.2022 - 12.2022
T5 Air Jet Operator
Unifi Manufacturing
01.2022 - 01.2024
Line Assembler
Lydall Thermal Acoustical
01.2019 - 05.2020
Customer Service Manager
Walmart
01.2016 - 01.2019
GED -
Fayetteville Technical Community College
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