JOSEPH HALL

• Enhanced client satisfaction by providing exceptional salon services and maintaining professional atmosphere.
• Streamlined appointment scheduling processes for improved customer experience and increased booking rates.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Facilitated strong communication between staff members to ensure seamless coordination of appointments and services rendered.
• Handled customer complaints tactfully, delivering resolutions that fostered trust in salon''s commitment to excellent service.
• Managed inventory efficiently, reducing product waste and ensuring adequate stock levels at all times.
• Mentored junior stylists in advanced techniques, boosting team performance and service quality.
• Oversaw staff recruitment, training, and retention efforts to build a cohesive and talented team of professionals.
• Optimized staff scheduling to ensure adequate coverage during peak hours and maintain balanced workload for all team members.
• Maintained general appointment calendar and set shift schedules.
• Worked to continuously increase salon business through effective sales, service, and operations policies.
• Maintained well being of 3 Salon Units
• Supply orders and Inventory monthly to provided clients with essential needs and employees with products to perform services.
• Maintained proper business licenses and inspection records for salons
• Maintained posting of MSDS sheets in workplace.
• Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.

• Improved team efficiency by implementing streamlined processes and optimizing daily operations.
• Achieved increased productivity by establishing effective communication channels within the team.
• Managed multiple projects simultaneously, ensuring timely completion and high quality results.
• Coordinated cross-functional teams for successful project execution and optimal resource allocation.
• Developed and executed strategic plans to meet organizational goals and drive continuous improvement.
• Implemented cost-saving measures through efficient resource utilization and budget management.
• Boosted customer satisfaction by addressing concerns promptly and implementing corrective actions as needed.
• Oversaw inventory management, ensuring accurate record-keeping and timely replenishment of stock levels.
• Led training initiatives for new hires, contributing to their rapid integration into the team environment.
• Engaged in customer journey, coaching associates in upholding company values and supporting individualized product selection experience.
• Built positive and productive relationships with store and field leadership.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Supervised 72 locations to enforce high-quality standards of operation.
• Maintained a database with Employee License

The Salon Leader is responsible for overseeing all aspects of salon operations. The Salon Leader is directly responsible for achieving salon goals. Specifically, the Salon Leader is expected to:

• Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
• Maintained general appointment calendar and set shift schedules.
• Worked to continuously increase salon business through effective sales, service and operations policies.
• Controlled inventory by tracking expenses, purchases and shelf stock.
• Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Oversee salon employee performance, facility cleanliness and sales.
• Oversee daily operations to ensure high levels of productivity.
• Maintained Successful salon for continuous two year period.
• Staff retention of stylist for up to 5+ years and adding successful stylist to our staff, to continue our successful revenue.

• Assisting Salon Leader with all facets of salon's operations and providing leadership and tools to staff to help them increase their clientele and business.
• Taking care of daily paperwork to effectively understand daily goals.
• Provides guests with excellent service providing full range of hair care services offered by their salon, such as cutting, styling, coloring, washing and perming hair and providing wax treatments.
• Assist guests with their retail needs.
• Provided exceptional customer service and consistently performed quality services.
• Communicated with salon teams , supervisors, vendors and customers.
• Multi tasked and worked at a fast pace while demonstrating good judgment and time management skills.
• Coordinated salon schedules to meet business needs.
• Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
• Sustained operational efficiency, employee performance levels and customer service standards to increase overall salon profits.
• Provided exceptional customer service and consistently performed quality services