Joseph Hamdan

YouGov, New York

• On-boarded and guided client users on YouGov's products, leveraging those research for studying business issues & projects Managed client delivery for client; including client delivery client satisfaction
• Trained new personnel regarding company operations, policies and services.
• Designed and delivered re-occurring Insights reports to Ad-Agency clients from over 45+ sectors such as Hulu, Paramount+, Fox Sports, Pandora, etc To address their core insight needs, including (but not limited to) Brand Tracking, Market Sizing, and Audience Identification
• Researched and analyzed wide array of complex components that go into a company and be able to compile and extract into relevant business and/or investment opportunities
• Provided information regarding charge accounts and loyalty programs.
• Created decision support tools by way of running data reports, assessing new markets, and conducting competitive analysis

Jondaire Capital Partners, New York, New York

• Client experience including but not limited to revenue targets , product priorities , and client requirement Conducted training needs assessment and identified processes and skill gaps that need to be addressed
• Closely collaborated with customer success teams to successfully execute strategic goals and to ensure projects are completed on time using software tools such as PowerBi, Salesforce, and Crm
• Provided functional expertise in areas of process documentation, mapping, and improvement identification to support new business and system initiatives
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Developed and maintained holistic and integrated strategy for change across programs, divisions, and work streams
• Restructured procedures through coordination with compliance director to create and execute projects.

CXG, New York, New York

• Lead the full customer journey including; onboarding, expansion, and renewals within customers portfolio Partnered with C-level executives, end users, project owners, IT, and others at the customer's organization, to build relationships across accounts, and drove ROI throughout customer life cycle
• Partnered and reported data insights to luxury and premium brands such as Cartier, Valentino, Balenciaga, Versace, and 200+ luxury clients to help transform and drive business impact through customer experience
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Created customer support strategies to increase customer retention.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Collaborated with sales and product teams to address customer success objectives.

Skyfi Capital Partners

• Worked closely with internal and external users to understand their needs and expectations
• Responsible for designing and running qualitative user research with a focus on user demographic
• Removed team roadblocks , distractions and impediments identified by the product team Experience managing and prioritizing product backlogs and sprint planning using industry standard tools (Jira , Asana , Trello , Google Workspace)
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.