Joseph Hamdan
New York City,United States
Summary
Accomplished Senior Customer Success Manager with a proven track record at Jondaire Capital Partners, enhancing customer satisfaction and retention while driving a 30% revenue increase through strategic upselling. Expert in leveraging PowerBi for data-driven decision-making and excelling in stakeholder management, I bring a dynamic blend of analytical prowess and interpersonal skills to foster significant client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager
Jondaire Capital Partners
New York, NY
03.2023 - Current
- Checked finished tasks for consistency, quality and adherence to standards.
- Negotiated contract renewals to maintain beneficial agreements.
- Fostered strategic partnerships with key decision-makers at target accounts to drive renewals.
- Designed and conducted targeted training programs to enhance workforce efficiency.
- Reviewed support inquiries to identify urgent concerns requiring prompt resolution.
- Brokered vendor contracts to achieve optimal pricing and conditions.
- Performed extensive research and data analysis to back strategic initiatives.
- Interpreted demographic and behavioral trends to support decision-making processes.
Client Services Analyst
YouGov
New York
05.2022 - 01.2023
- Engaged in collaborative client discussions to address project needs.
- Converted audience insights into strategic directives for clients, including Hulu and Paramount+, to meet key insight requirements.
- Lead platform demos, training sessions, and kick-off calls.
- Directed innovative workflows that integrate audience strategies into creative, content, media, and analytics processes.
- Leveraged advanced audience insights to resolve major client business obstacles.
- Worked alongside cross-functional teams to address customer requirements.
- Analyzed customer data to uncover trends and crafted strategies for improved retention.
- Collaborated with clients and internal teams to define vision and core behaviors for audience-centric business approaches.
Customer Success Manager
Jondaire Capital Partners
New York City, NY
04.2020 - 03.2022
- Implemented a tool to facilitate improved decision-making through analysis of customer success data.
- Worked alongside more than 120 internal and external stakeholders to define and track customer success indicators.
- Provided timely support, leading to enhanced customer satisfaction.
- Managed data vendor partnerships and compliance administration effectively.
- Collected input across cross-functional teams to enhance customer satisfaction.
- Developed a feedback mechanism to enhance customer service experiences.
- Produced engaging content for presentations that demonstrated the company's service offerings to new client prospects.
Customer Success Manager
CXG
New York City
04.2019 - 04.2020
- Facilitated onboarding and troubleshooting processes for campaign implementations.
- Fostered strong client relationships, driving consistent satisfaction and retention.
- Spearheaded strategic discussions during business reviews and recurring sessions.
- Managed comprehensive client reporting tasks.
- Executed up-selling, cross-selling, and renewal strategies for existing clients.
- Created client-centric product training sessions in coordination with internal teams.
- Conducted market research and forecasting to identify growth opportunities for existing clients.
- Collected and analyzed customer feedback to identify patterns.
- Facilitated a 30% boost in revenue by implementing strategic cross-selling and up-selling.
Product Marketing Manager
Skfyi Capital Partners
New York City
04.2016 - 03.2019
- Oversaw marketing projects from inception to completion, providing valuable insights into management processes.
- Provided valuable product insights to enhance content strategy and supporting assets.
- Assessed key performance indicators for strategic insights.
- Performed market research to understand customer preferences and behaviors.
- Coordinated execution of press releases, landing pages, and partner co-marketing strategies.
- Created engaging materials for acquisition and adoption initiatives.
- Created sales enablement resources including product guides, training presentations, and FAQs.
- Created go-to-market plans for product launches and updates considering audience, competition, and trends.
Education
Masters of Science - Finance
Saint Johns University, The Peter J. Tobin College of Business
New York CityBachelors of Science - Business and Management
Saint Francis College
New York CitySkills
- PowerBi
- Tableau
- SQL
- Microsoft Office
- Digital marketing
- Product Management
- Marketo
- Jira
- Asana
- Upselling strategies
- Customer journey mapping
- Strategic planning
- Revenue growth
- Product training
- Campaign execution
- Market forecasting
- Stakeholder management
- Customer onboarding
- Customer retention
- Report analysis
- Client onboarding
- Email campaigns
- Customer segmentation
- Lead generation
- CRM systems
Languages
- English
- Arabic
- Spanish
Certification
- CRM
- Salesforce
- Bloomber Terminal
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Full Professional
Timeline
Senior Customer Success Manager
Jondaire Capital Partners
03.2023 - Current
Client Services Analyst
YouGov
05.2022 - 01.2023
Customer Success Manager
Jondaire Capital Partners
04.2020 - 03.2022
Customer Success Manager
CXG
04.2019 - 04.2020
Product Marketing Manager
Skfyi Capital Partners
04.2016 - 03.2019
Masters of Science - Finance
Saint Johns University, The Peter J. Tobin College of Business
Bachelors of Science - Business and Management
Saint Francis College
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