Summary
Overview
Work History
Education
Skills
Timeline
Manager
Joseph Hamlet

Joseph Hamlet

Salesforce Delivery Leader
Breckenridge,CO

Summary

As a Salesforce delivery leader, I have lead a teams of Salesforce professionals who are passionate about transforming businesses across multiple industries. With over 15 years of experience in information systems, CRM, business process optimization, and client engagement, I have a proven track record of delivering innovative and scalable solutions that maximize customer value and satisfaction.


My mission is to help organizations leverage the power of the Salesforce platform to improve their operations, services, and outcomes. I have extensive experience in sales engineering, delivery enablement, and practice development, as well as certifications in Salesforce including Service Cloud, Sales Cloud, CPQ, Health Cloud, and as a Certified Scrum Product Owner.

Overview

17
17
years of professional experience
5
5
years of post-secondary education

Work History

Vice President, Service Delivery

SevenPoints Consulting
Breckenridge, CO
02.2023 - 08.2023
  • Salesforce Delivery leader focused on team growth and enablement.
  • Increased company growth through collaboration with sales & delivery.
  • Project scoping, estimating, proposals, and contract development
  • Client engagement & program management
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Developed and grew the Health & Life Science Salesforce practice.

Sr. Manager

Publicis Sapient
Boulder, CO
03.2015 - 11.2020
  • Member of the Sr. Leadership team for global Salesforce practice.
  • Managed mid-market and enterprise Salesforce projects across a multitude of industries.
  • Introduced new systems, tools, and methodologies to achieve challenging objectives.
  • Managed and developed a team of 6-10 Solution Architects.
  • Implemented and developed delivery methodologies and best practices.
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solutions.
  • Managed project planning, resource allocation, scope, schedule, status and documentation.


Director, Business Systems

SendGrid
Boulder, CO
08.2011 - 03.2015
  • As a member of the senior leadership team, worked closely with organizational leadership and board of directors to guide operational strategy.
  • Built a 360 degree of the customer through improved team processes, tools, business intelligence, and robust back-office cloud systems & applications.
  • Certified SCRUM product owner for all back-office business systems across sales, marketing, billing, and client success.
  • Managed team of 10 application developers, admins, and analysts
  • Managed vendor relationships to drive innovation, budgeting, and long-term vision for back-office business applications.

Sr. Consultant

Statera
Denver, CO
06.2010 - 08.2011
  • Lead Consultant for Salesforce practice

Product Manager, CRM

ACTIVE Network
Boulder, CO
07.2006 - 06.2010
  • Salesforce and Oracle CRM admin and product manager.
  • Implemented Salesforce CRM for Sales, Marketing, Service and billing.
  • Managed team of 6 developers, admins, and analysts to consolidate 6 different CRM systems.

Education

Bachelor of Arts - Philosophy

University of Dallas
Irving, TX
08.1997 - 05.2002

Skills

Certified SCRUM Product Owner

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Timeline

Vice President, Service Delivery

SevenPoints Consulting
02.2023 - 08.2023

Sr. Manager

Publicis Sapient
03.2015 - 11.2020

Director, Business Systems

SendGrid
08.2011 - 03.2015

Sr. Consultant

Statera
06.2010 - 08.2011

Product Manager, CRM

ACTIVE Network
07.2006 - 06.2010

Bachelor of Arts - Philosophy

University of Dallas
08.1997 - 05.2002

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Joseph HamletSalesforce Delivery Leader