Summary
Overview
Work History
Education
Skills
Military
Timeline
Generic

Joseph Hamstra

Panama City

Summary

Dynamic professional with extensive experience as a Duty Supervisor at Southwest Airlines, excelling in team leadership and safety compliance. Proven track record in enhancing team performance through effective communication and conflict resolution. Skilled in decision-making and attention to detail, consistently achieving operational excellence and fostering a positive work environment.

Overview

19
19
years of professional experience

Work History

Duty Supervisor

Southwest Airlines
Dallas
08.2021 - Current
  • Complied with company policies, objectives and communication goals.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Performed administrative duties such as filing paperwork, ordering supplies.
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with safety regulations and policies.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Conducted regular meetings to discuss issues, goals, and objectives.

Police Officer

Northwest Florida Beaches International Airport
Panama City
07.2013 - 08.2021
  • Patrolled assigned areas to detect and prevent criminal activity.
  • Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
  • Protected citizens by preventing crime, enforcing laws and apprehending suspects.
  • Developed positive relationships with members of the community through outreach programs.

Aircraft Maintenance Technician

Flightstar Aircraft Services
Jacksonville
07.2006 - 07.2012
  • Assisted in troubleshooting malfunctions in engines and other mechanical systems.
  • Serviced and maintained aircraft systems, flushing crankcases, cleaning screens and greasing moving parts.
  • Interpreted logs to understand issue history and nature, troubleshoot faults and identify next steps.
  • Determined the cause of system failures using diagnostic equipment such as oscilloscopes and multimeters.
  • Installed fuel tanks, landing gear assemblies, exhaust systems, and other components.

Education

Some College (No Degree) - Law Enforcement

Gulf Coast State College
Panama City, FL

Skills

  • Team leadership
  • Safety compliance
  • Conflict resolution
  • Customer service
  • Time management
  • Effective communication
  • Decision making
  • Attention to detail
  • Teamwork

Military

  • Served in the United States Navy and honorably discharged
  • Disabled Military Veteran
  • Extensive knowledge of Ground support equipment and mechanically inclined

Timeline

Duty Supervisor

Southwest Airlines
08.2021 - Current

Police Officer

Northwest Florida Beaches International Airport
07.2013 - 08.2021

Aircraft Maintenance Technician

Flightstar Aircraft Services
07.2006 - 07.2012

Some College (No Degree) - Law Enforcement

Gulf Coast State College

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