Joseph Hanscom
Saint Paul,MN
Summary
Dynamic and proactive professional with a Bachelor’s degree in Business Administration, dedicated to serving the public sector. Adept at meeting and surpassing organizational objectives and regulatory requirements. Skilled in leveraging strong organizational and interpersonal abilities to navigate and foster collaborative relationships with diverse stakeholders. Recognized for resourcefulness and adept problem-solving, with a keen eye for detail in ensuring compliance and optimizing operational efficiency. Proven track record of multitasking effectively, managing competing priorities, and delivering exceptional service to constituents and colleagues alike.
Overview
12
12
years of professional experience
Work History
Office Coordinator
Minneapolis Public Housing Authority
Minneapolis, MN
05.2023 - Current
- Provided administrative support for all departments in the organization as necessary.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Assisted with special projects as requested from time-to-time by management team.
- Updated contact information lists regularly in accordance with company policy.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Processed invoices and coded documents according to company procedure standards.
- Monitored office budget expenditures on a monthly basis.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
Buyer
Compass Manufacturing International
Louisville, KY
06.2022 - 05.2023
- Served as a primary point of contact for purchasing inquiries and vendor-related requests.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Worked with suppliers to expedite open purchase orders and shipments in-transit.
- Maintained supplier relationships to improve lead time, cost and quality.
- Requested pricing quotes from suppliers to determine best source of supply.
Office Administration, Accounts Receivable
Compass Manufacturing International
Louisville, KY
03.2021 - 06.2022
- Reviewed and processed customer invoices for accuracy, completeness, and compliance with company policies.
- Managed customer requirements on daily basis against inventory capabilities.
- Utilized ERP system for customer orders, inventory management and accounting situations.
Shipping Manager
Compass Manufacturing International
Louisville, KY
11.2020 - 03.2021
- Utilized problem solving skills to resolve any issues encountered during the shipping process quickly and efficiently.
- Tracked shipments and promptly addressed delivery discrepancies and delays.
- Built relationships with shipping and logistics partners to secure better prices and prompt delivery times.
- Communicated effectively with internal departments regarding order fulfillment needs.
- Scheduled pickups from vendors according to production demands.
- Maintained accurate records of all outgoing freight activities.
Head of Customer Service
The Mid-Island Group USA, LLC
Louisville, KY
08.2017 - 10.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed processing, scheduling and execution of customer purchase orders.
- Attached PO receipts, packing slips and bill of lading to outbound shipments.
- Prepared accounts payable paperwork necessary to process invoices.
2nd Assistant Manager
Courtesy Corporation McDonald’s
Rochester, MN
10.2011 - 06.2016
- Strategically managed workforce & stations - up to 30 employees at a time.
- Wrote and gave reviews to employees.
- Created and posted schedules for staff.
- Managed all the point-of-purchase items/posters at the store’s location in accordance with corporation marketing.
- Processed new hire onboarding documentation.
- Resolved customer complaints in a timely manner.
Education
Bachelor of Science - Business Administration
Northern Kentucky University
Newport, KY12-2023
Skills
- Microsoft Office
- Office Administration
- Scheduling
- Report Generation
- Process Optimization
- Records Management
- Cross-Functional Collaboration
- Document Management
- Problem-Solving Abilities
- Excellent Communication
- Time Management
- Interpersonal Skills
- Analytical Skills
- Reliability
- Discretion and Confidentiality
Timeline
Office Coordinator
Minneapolis Public Housing Authority
05.2023 - Current
Buyer
Compass Manufacturing International
06.2022 - 05.2023
Office Administration, Accounts Receivable
Compass Manufacturing International
03.2021 - 06.2022
Shipping Manager
Compass Manufacturing International
11.2020 - 03.2021
Head of Customer Service
The Mid-Island Group USA, LLC
08.2017 - 10.2020
2nd Assistant Manager
Courtesy Corporation McDonald’s
10.2011 - 06.2016
Bachelor of Science - Business Administration
Northern Kentucky University
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