- I participate in a variety of outdoor recreational activities
- Avid bowler and fisherman
- DIY and Home Improvement
- I like working with my hands and fixing things
- I enjoy cooking for friends and family gatherings
- Traveling
- Spending time with family and friends
Joseph Hardcastle
Chicago,IL
Summary
Dynamic Operations Manager with a proven track record at The Calmark Group, LLC, enhancing workflow efficiency and employee retention. Skilled in logistics management, USPS regulations and promotions, mail.dat expert, post presort software, and team leadership. I have implemented quality control systems and automated numerous procedures that improved consistency, while fostering a positive work environment that empowered staff and drove accountability in a high volume and fast paced environment.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Manager
The Calmark Group, LLC
02.1997 - Current
- Assisted in daily operations management to ensure smooth workflow and efficiency.
- Learned operational processes and procedures, contributing to team support and effectiveness.
- Maintained accurate records of inventory levels to facilitate timely restocking.
- Supported implementation of safety protocols, enhancing workplace safety standards.
- Participated in training sessions to develop skills related to operational tools and systems.
- Monitored equipment functionality, reporting issues for timely maintenance and repair.
- Engaged in routine quality checks to uphold product standards and consistency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Raised property accuracy and accountability by creating new automated tracking method.
- Oversaw daily warehouse operations, ensuring efficient order fulfillment and inventory management.
- Developed and implemented logistics strategies to enhance supply chain efficiency.
- Mentored and trained staff on safety protocols and best practices in warehouse operations.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Introduced new technology into the warehouse operations, streamlining processes and improving overall workflow efficiency.
- Worked closely with third-party logistics providers to secure cost-effective shipping solutions for outgoing orders.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Conducted research to address shipping errors and packaging mistakes.
- Tracked production and quality control systems to proactively identify deficiencies.
- Oversaw mail sorting processes to ensure timely distribution and compliance with postal regulations.
- Coordinated with management to align departmental objectives with overall organizational goals, enhancing service delivery quality.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
- Monitored compliance with postal regulations and organizational policies, mitigating risk of delays or penalties.
- Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
- Streamlined mail distribution processes, leading to more efficient internal delivery times.
- Assisted in implementation of new mail management software, increasing operational efficiency.
- Maintained up-to-date knowledge of postal regulations and compliance requirements, ensuring organizational adherence.
- Analyzed transportation methods, identifying cost-effective solutions while maintaining service quality.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Collaborated with IT department to upgrade logistics software, enhancing functionality and user experience for logistics team.
- Trained new team members on equipment usage and best practices for material management.
- Oversaw daily postal operations, ensuring timely delivery and adherence to service standards.
- Coordinated logistics for mail distribution, optimizing routes to minimize delays and costs.
- Streamlined postal operations with the implementation of standardized procedures and guidelines.
- Assisted colleagues in troubleshooting technical issues related to postal equipment or software systems.
- Assisted customers in determining proper postal service to align with individual needs.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Orchestrated seamless relocation of warehouse facility, ensuring no interruption in service during transition.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
High School Diploma -
Brother Rice High School
Chicago, IL05-1993
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Inventory control
- Workflow optimization
- Strategic planning
- Project management abilities
- Process improvement
- Schedule management
- Health and safety compliance
- Continuous improvements
- Logistics management
- Delegation
- Conflict mediation
- Cost reduction
- Data management
- Purchasing and procurement
- Budget development and management
- Cross-functional communications
- Complex problems analysis
- Data analysis
- Warehouse operations
- Shipping and receiving
- Forklift operations
- Mentoring and training
- Logistics
- Equipment maintenance
- Database management
- Carrier negotiations
- Freight handling
- Safety management
- Shipment tracking
- Critical thinking
- Organizational skills
- Clear oral/written communication
- Data entry
- Mail handling
- Report writing
- Adaptability and flexibility
- Phone and email etiquette
- Multitasking and organization
- Attention to detail
- Computer and Microsoft office skills
- Post presort software expertise
- Software integration
- Computer program training
- Software installation
- Software upgrades
- Report generation
- User training
Certification
Certified Material Handling Equipment Trainer
OSHA 10-hour Construction Safety and Health
Interests
Timeline
Operations Manager
The Calmark Group, LLC
02.1997 - Current
High School Diploma -
Brother Rice High School