Summary
Overview
Work History
Education
Skills
Projects
Academic Coursework
Timeline
Generic

JOSEPH HARDESTER

Hanover,MD

Summary

Entry-level Software Engineer with a B.S. In computer science, with experience as an IT system administrator, I am now pursuing a career in software development. Strong foundation in programming, with practical experience in Python, JavaScript, and object-oriented programming. Skilled in troubleshooting, system design, and problem-solving, with a solid understanding of computer systems, networks, and cloud platforms.

Overview

2
2
years of professional experience

Work History

IT Systems Administrator - ServiceNow (Intern-Full Time)

Intralox-Laitram
Hanover, MD
06.2024 - Current
  • Independently manage and enhance ServiceNow modules, including catalog items, workflows, UI policies, client scripts, and business rules to streamline internal IT processes.
  • Assist with ServiceNow upgrade planning and testing, promoting smooth transitions between versions while safeguarding custom functionality.
  • Drive continuous improvement by analyzing usage metrics and feedback to propose and implement UI/UX enhancements or process optimizations.
  • Developed and maintained custom scripts (JavaScript/GlideScript) within ServiceNow to automate workflows and reduce manual overhead across IT operations.

IT Service Desk Administrator Intern

Intralox
Hanover, MD
06.2023 - 06.2024
  • Troubleshoot hardware and software problems, diagnosing and resolving issues related to imaging, applications, and network connectivity
  • Provide technical support and assistance to end-users through various channels including phone, email, and in-person, ensuring prompt resolution of IT-related issues
  • Coordinate installation and configuration of new workstations, guaranteeing compliance with company policies and security protocols.

Education

Bachelor of Science - Computer Science

University of Maryland
Baltimore, County
12.2024

Skills

  • Python
  • Intel x86
  • C
  • C
  • CLion
  • PyCharm
  • Emacs
  • Active Directory
  • LaTex
  • Hardware Troubleshooting
  • Customer Service
  • Organization
  • Teamwork

Projects

Wonderland Election System, SQL, Python, 12/23, https://drive.google.com/drive/folders/1Zq8SgQPIVdwR4JfLVWqQUQK4kQjZYEG0?usp=sharing, Developed an Entity-Relationship Model (ERM) to guide the database design process, seamlessly translating it into structured tables to establish a robust relational database system., Utilized Python and MySQL to construct a dynamic database system, enabling seamless interaction and manipulation of data. MrFineDance, Python, React, SQLAlchemy, 12/23, https://github.com/joeyhardester/MrFineDance, Collaborated in a team of developers to design and build a full-stack web application using React for the front-end and SQLAlchemy with Flask for backend database integration., Established database schemas and relationships in SQLAlchemy, optimizing queries for performance and scalability., Presented the final product in a team demo session, highlighting key technical features, design decisions, and user functionality.

Academic Coursework

  • Computer Science I & II
  • Database Management Systems
  • Data Structures
  • Calculus I & II
  • Principles of Programming Language
  • Computer Organization and Assembly Language Programming
  • Software Engineering I

Timeline

IT Systems Administrator - ServiceNow (Intern-Full Time)

Intralox-Laitram
06.2024 - Current

IT Service Desk Administrator Intern

Intralox
06.2023 - 06.2024

Bachelor of Science - Computer Science

University of Maryland

Similar Profiles

CREATE PROFILE
JOSEPH HARDESTER