Joseph Harmon
Prichard
Summary
Results-driven Customer Success Associate with background in maintaining customer relationships and ensuring client satisfaction. Skilled in addressing customer concerns, providing effective solutions, and managing multiple accounts simultaneously. Strengths lie in clear communication and problem-solving abilities which have led to improved customer retention rates and positive feedback.
Overview
29
29
years of professional experience
1
1
year of post-secondary education
Work History
Customer Success Associate
Speedway Gas Station
Ashland
03.2024 - Current
- Assisted customers with fuel purchases and payment transactions.
- Resolved customer inquiries and complaints promptly and professionally.
- Educated customers on loyalty programs and promotions effectively.
- Maintained cleanliness and organization of store areas consistently.
- Collaborated with team members to enhance service efficiency daily.
- Monitored inventory levels and assisted in stock replenishment tasks.
- Trained new staff on customer service standards and operational procedures.
- Handled cash register duties, ensuring accurate transaction processing daily.
- Developed and maintained positive relationships with customers through effective communication.
- Analyzed customer data to identify trends and opportunities for improvement.
- Maintained up-to-date knowledge of products and services offered by the organization.
- Provided technical advice and guidance to customers on how to use products and services.
- Provided comprehensive customer support and troubleshooting assistance to customers.
- Identified opportunities for cross-selling additional services or products to existing customers.
- Utilized problem solving skills to address customer issues quickly and efficiently.
- Suggested ideas for improving processes related to client satisfaction surveys.
- Maintained up-to-date knowledge of company's products and services offerings.
- Resolved escalated customer issues in a professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Sgt
US Army
Kenova
09.1996 - 02.2017
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed household errands and other essential duties.
Education
Fayetteville Technical Community College
Fayetteville, NC 07.1998 - 04.1999
Skills
- Team collaboration
- Customer service
- Conflict resolution
- Technical support
- Customer relationship management
Languages
English
Elementary
Accomplishments
It is before I retired on the army I was a section while I was in I received 13 army achievement medals two army combination medals 1 joint combination metal I received six Good conduct medals the national defense ribbon a Korean national defense ribbon a Kosovo campaign ribbon with two brown Stars Iraqi campaign ribbon with three front Stars
Timeline
Customer Success Associate
Speedway Gas Station
03.2024 - Current
Fayetteville Technical Community College
07.1998 - 04.1999
Sgt
US Army
09.1996 - 02.2017
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