Joseph Harney
Zebulon
Summary
Dynamic operational management professional with a proven ability to optimize processes and lead teams in achieving organizational goals. Expertise in strategic planning and resource allocation drives efficiency and sustainable growth. Demonstrated success in implementing innovative initiatives while fostering a collaborative work environment that empowers team members to excel. Committed to delivering results through effective leadership and a focus on continuous improvement.
Overview
13
13
years of professional experience
Work History
Self Employed
Uber Technologies Inc.
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Operation Supervisor
Pitney Bowes
09.2022 - 05.2024
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
Key Holder and Shift Lead
Belk Inc.
10.2021 - 08.2022
- Opens and/or closes the store and ensuring that proper store procedures and policies are followed as directed by store management
- Responsible for covering open CSL shifts (not responsible for coaching associates, only associate celebrations and modeling service behaviors)
- Drives customer service during assigned period
- Approves select point of sale transactions such as returns and voids, when needed to serve the customer
- Resolves customer service issues as needed
- Engages in promoting and selling products to ensure customer satisfaction
- Ensures that registers are properly opened and closed, doors are opened and locked, and alarms are set correctly
- Supports store manager with management and coordination of the daily operations of the store
- Communicates results from CSL walks with store leadership
- Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner
Store Manager
Cricket Wireless
11.2019 - 10.2021
- Provide excellent customer service and maintain sales goals.
- Provide consistent sales training using the Sales Process.
- Meet or exceed key performance indicators (KPI) as defined by company and industry standards.
- Reconcile daily sales reports. Perform daily interactions such as coaching/mentoring for the team.
- Create a positive work environment for your team and lead by example. Handle customer situations and make equitable decisions for the customer and the company.
- Solicit, coordinate, schedule, and participate in community events.
- Perform other duties as assigned by area management.
Shift Manager
CVS Pharmacy
01.2018 - 02.2020
- Managing the whole store in order to run the business smoothly.
- Immediately address problems to promote quick solutions.
- Managing the scheduling for the store shifts so that there is always proper staffing.
- Mentoring new sales associates to contribute to the store’s positive culture.
- Recommendation of the merchandise according to the consumer need.
- Resolving all customer complaints in a professional manner while prioritizing customer satisfaction.
- Building relationships with customers to increase likelihood of repeat business.
- Processing payments for credit and debit cards and other transactions.
Assistant Manager
InMotion
12.2017 - 07.2019
- Connect with customers to deliver a great experience for each customer
- Regularly learn about and train others on new products and new technology.
- Greet and engage with new customers continuously.
- Uncover and understand our customer's needs, advice on products that would suit those needs, demonstrate how a product meets those needs, and then ask for the sale.
- Co-manage the location and all day-to-day activities, including but not limited to: sales, inventory control, merchandising, and operations.
- Report to Store Manager.
- Co-manage direct reports.
Store Manager
NY Prepaid Wireless
10.2014 - 11.2017
- Maximized the sales with excellent customer service and adherence to standard practices.
- Recognized problem areas and effectively reduced errors to increase profit margins.
- Partnered with store directors to interview, hire, and train and develop employees to build and sustain high in-store performance.
- Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies.
Bank Teller and Personal Banker
One Bank Limited
01.2013 - 08.2014
- Delivered exceptional customer service by maintaining extensive knowledge of products and services of the bank
- Answered in person and phone inquiries on banking products including checking, savings, loans and lines of credits.
- Advised clients on mortgage, educational and personal loans.
- Executed wire transfers, stop payments and account transfers.
- Sold cashier’s check, travelers checks and money orders.
- Processed withdrawals, deposits, checks and money orders. Maintained friendly and professional customer relationships.
Education
Bachelor of Business Administration - Human Resource Management
Northern University of Bangladesh
Higher Secondary Certificate - Business Studies
Notre Dame College
Skills
- Organized Manager possessing strong interpersonal skills
- Maintaining and building customer relationship towards achieving the goal of the organization
- Other languages Known: Bengali, Hindi
- Able to multitask, Leadership, Team player, dependable, willing to help others
- Operational excellence
- Organizational development
- Safety management
- Workforce planning
- Cross-functional coordination
- Teamwork and collaboration
- Decision-making
- Team leadership
- Operations management
Certifications:
Software Quality Assurance Course - Online
Timeline
Self Employed
Uber Technologies Inc.
05.2024 - Current
Operation Supervisor
Pitney Bowes
09.2022 - 05.2024
Key Holder and Shift Lead
Belk Inc.
10.2021 - 08.2022
Store Manager
Cricket Wireless
11.2019 - 10.2021
Shift Manager
CVS Pharmacy
01.2018 - 02.2020
Assistant Manager
InMotion
12.2017 - 07.2019
Store Manager
NY Prepaid Wireless
10.2014 - 11.2017
Bank Teller and Personal Banker
One Bank Limited
01.2013 - 08.2014
Higher Secondary Certificate - Business Studies
Notre Dame College
Bachelor of Business Administration - Human Resource Management
Northern University of Bangladesh