Joseph Harris
Omaha,NE
Summary
Motivated leader with successful track record of developing, enhancing and maintaining strong working relationships. Known for multi-tasking and meeting deadlines. Areas of expertise include time management, oral and written communication and complex problem-solving.
Overview
7
7
years of professional experience
Work History
Trust & Safety Quality Analyst
Accenture
Omaha, NE
04.2022 - Current
- Completed daily audits and disputes for content reviewers in accordance with LinkedIn policy
- Communicate effectively and concisely policy trends/updates to QAs/Seniors/Team Leads
- Provide feedback to client/leadership regarding necessary changes and updates; including but not limited to policies, technical issues
- Organize QA team tasks and responsibilities
- Individual coaching/training for content reviewers and quality analysts.
Trust & Safety Content Analyst
LinkedIn
Omaha, Ne
03.2021 - 04.2022
- Research and resolve all issues related to spam, account takeover and terms of service violations
- Interpret and enforce LinkedIn content policies
- Manage internal escalations received for fraud and all other disputes
- Effectively identify problems and issues by performing relevant research using the appropriate tools.
Executive Director
Kashay’s Childcare Learning Center
Omaha, NE
01.2017 - 03.2021
A community driven service provider dedicated to encouraging the growth and development of children in North Omaha
- Manage all daily activities, hiring and training; supervise a staff of 7-10 employees
- Create lesson plans for all age groups: Draft newsletter and other deliverable for parents
- Revise organization’s policies and procedures; Implement recommended best practices.
Education
Bachelor of Science - Emergency Management
University of Nebraska At Omaha
05.2018
Master of Public Administration - Public Management
University of Nebraska
12.2020
Skills
- Critical Thinking
- Data Analysis
- Regulatory Compliance
- Microsoft Office
- Database Management
- Staff Management
- Team Leadership
- Verbal and Written Communication
- Survey Design
- Statistical Analysis
- Policy Analysis
- Employee Training & Onboarding
Timeline
Trust & Safety Quality Analyst
Accenture
04.2022 - Current
Trust & Safety Content Analyst
LinkedIn
03.2021 - 04.2022
Executive Director
Kashay’s Childcare Learning Center
01.2017 - 03.2021
Bachelor of Science - Emergency Management
University of Nebraska At Omaha
Master of Public Administration - Public Management
University of Nebraska