Joseph Harry Sylvain
Altamonte Springs,FL
Summary
Dynamic Service Technician with extensive experience at Bridgestone Firestone, excelling in tire inspection and diagnostic troubleshooting. Proven track record in enhancing customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining safety compliance and training new technicians, ensuring a high standard of service and operational excellence.
Overview
26
26
years of professional experience
Work History
Service Technician
Bridgestone Firestone
Altamonte Springs, Florida
05.2022 - Current
- Inspected vehicles for tire wear and damage to ensure safety standards.
- Repaired and replaced tires using industry-standard tools and equipment.
- Conducted routine maintenance on automotive systems following manufacturer guidelines.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Documented service records accurately for each vehicle serviced or repaired.
- Collaborated with team members to maintain a clean and organized work area.
- Assisted in training new technicians on procedures and safety protocols.
- Utilized diagnostic equipment to troubleshoot tire-related issues effectively.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
Shuttle Driver
Amazon
Chattanooga, TN
04.2014 - 01.2016
- I packed orders that were to be delivered to valued customers.
- Operated shuttle vehicles to transport employees between facilities efficiently.
Chauffeur
Professional Transportation Inc
Evansville, IN
04.2015 - 01.2016
- I was a professional Chauffeur to workers of the rail road such as North folk Southern to CSX transporting them from train to depot
Delivery Driver
FedEx Ground
Orlando, FL
11.2014 - 04.2015
- Working for home delivery mobile logistics loading and delivering packages to customers' homes (Seasonal).
Vehicle Transporter
GCA Services
Orlando, FL
04.2012 - 09.2013
- Inspected and parked vehicles for rental companies including Alamo, National, and Enterprise while directing traffic.
- Lead mobile units to transport vehicles between garages.
- Transported vehicles to designated locations safely and efficiently.
- Inspected vehicles for damage and maintenance needs before transport.
- Coordinated loading and unloading procedures with team members.
- Followed established routes and schedules to ensure timely deliveries.
Parts and delivery.
Edgar Transport Parts
Linden, NJ
08.2003 - 11.2011
- Loaded tools and parts on trucks for machine companies; Drove to stores and shipping yards to pick up tools to retrieve the materials for repair.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Auto Parts Delivery Driver
Car Brand Auto Parts
Hillside, NJ
05.2000 - 04.2003
- Stocked inventory on daily basis and loaded auto parts into truck to prepare for delivery.
- Delivered auto parts to customers in a timely manner.
- Inspected delivery vehicles for safety and maintenance issues.
- Loaded and unloaded auto parts efficiently and accurately.
Education
University -
Rutgers
Newark, NJ01.2009
High School -
Elizabeth High School
Elizabeth, NJ01.1999
Skills
- Tire inspection
- Equipment maintenance
- Routine maintenance
- Diagnostic troubleshooting
- Vehicle repair
- Customer service
- Team collaboration
- Parts ordering
- Safety compliance
- Record keeping
- Effective communication
- Problem solving
- Attention to detail
- Employee training
- Time management
- Testing and evaluation
- Technical training sessions
- Service ticket accuracy
Languages
English
Professional
Timeline
Service Technician
Bridgestone Firestone
05.2022 - Current
Chauffeur
Professional Transportation Inc
04.2015 - 01.2016
Delivery Driver
FedEx Ground
11.2014 - 04.2015
Shuttle Driver
Amazon
04.2014 - 01.2016
Vehicle Transporter
GCA Services
04.2012 - 09.2013
Parts and delivery.
Edgar Transport Parts
08.2003 - 11.2011
Auto Parts Delivery Driver
Car Brand Auto Parts
05.2000 - 04.2003
University -
Rutgers
High School -
Elizabeth High School