Summary
Overview
Work History
Education
Skills
References
Timeline
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Joseph Hartman

Leander,TX

Summary

Professional analyst with over five years of supporting Oracle Health EHR solutions. Skilled in understanding customer needs resulting in efficient and accurate service delivery. Consistently provided clients with a positive experience. Developed an acute appreciation of team work. Adaptive to continuous and evolving policy and process changes.

Overview

12
12
years of professional experience

Work History

Tech Lead

Tech Mahindra
Plano, TX
08.2021 - 01.2025
  • Remotely supported eight Ascension Health ministries that used Oracle Health EHR solutions for their emergency departments.
  • Provided on-call support for end users experiencing break/fix problems.
  • Worked closely with Ascension's Clinical Informaticists for all maintenance and system configuration requests, from specification requirements to go-live.
  • Part of my role as a former Ascension employee was to provide ongoing training for the TechM offshore analysts.
  • Provided clients with solutions to problems and desired changes.
  • Often took the lead to coordinate multi team configuration change requests.

Cerner Clinical EHR Analysts

Ascension Technologies
St Louis, MO
02.2018 - 08.2021
  • Supported nine Ascension Health ministries that used Cerner EHR solutions, specifically Emergency Medicine.
  • Built the tracking boards for two new emergency departments.
  • Built Powerforms and iView bands for patient charting.
  • Provided on-call support for end users experiencing break/fix problems.
  • Developed excellent ticket management skills.
  • Created and maintained detailed build documentation.

Quality Control Analyst

Ascension Technologies
St Louis, MO
04.2013 - 02.2018
  • Lead and coordinated system integration events
  • Wrote detailed test scripts for various types of testing scenarios
  • Managed failed testing issue resolutions
  • Responsible for the logistics involved in capturing issues encountered during go live through to their resolution.

Education

BBA - Mangement Information Systems

Texas A&M University
College Station, TX
12-1999

Skills

  • Complete emergency department tracking board build (Trackingshell and LaunchPoint)
  • DTA build and Powerform build
  • Noncomplex Discern rules build
  • Calculation and logic build
  • Managing multi team coordination build
  • Client communication
  • Technical documentation

References

References available upon request.

Timeline

Tech Lead

Tech Mahindra
08.2021 - 01.2025

Cerner Clinical EHR Analysts

Ascension Technologies
02.2018 - 08.2021

Quality Control Analyst

Ascension Technologies
04.2013 - 02.2018

BBA - Mangement Information Systems

Texas A&M University

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